Microsoft Solutions Architect

Job Summary:

This is an opportunity to join a fast-growing Managed Services Provider. We are seeking an experienced Senior Microsoft Managed Services Consultant to join our team. The ideal candidate will be responsible for delivering expert-level support and strategic guidance across Microsoft Infrastructure, within environments leveraging Office 365, Active Directory, Azure/Entra AD, and Windows Server infrastructure. This role requires a deep understanding of enterprise Microsoft platforms, automation practices, and excellent communication and customer service skills.

The successful candidate will lead initiatives around identity, collaboration, automation, and patching best practices, working closely with clients to ensure stable, secure, and efficient Microsoft environments.

Key Responsibilities:

· Design, manage, and troubleshoot hybrid Active Directory environments including on-prem, and hybrid Active Directory and Entra ID.

· Implement and maintain Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.

· Experience managing Exchange Server (2013/2016/2019) including mailbox databases, DAGs, connectors

· Administration of DNS, DHCP, file/print services, and certificate services (PKI)

· Maintain patch management best practices across Windows Server and Desktop infrastructure using native tools and/or RMM platforms.

· Knowledge of Azure IaaS services (VMs, storage, virtual networks)

· Experience configuring and managing Microsoft Endpoint Manager (Intune)

· Automate routine administrative tasks with PowerShell and create scripts to support reporting, patching, and user management.

· Collaborate with customer stakeholders to develop IT roadmaps and provide ongoing advisory and project implementation support.

· Respond to escalated technical issues and serve as a senior escalation point for Microsoft services-related incidents.

· Lead knowledge sharing, documentation efforts, and continuous service improvement initiatives.

· Coordinate with remote support teams, validating their work and guiding their efforts as needed.

· Ability to manage multiple customer engagements simultaneously while meeting deadlines and service level expectations.

· Customer Service: Deliver exceptional customer service, ensuring end-user satisfaction and maintaining a positive relationship with clients.

Qualifications & Experience:

· Bachelor's degree in Information Technology, or related field.

· Minimum of 5 years of hands-on experience managing enterprise Microsoft infrastructure.

· Proven experience with:

o Active Directory and Entra/Azure AD (including Entra Connect)

o Group Policy and DNS management

o Exchange Server and/or Exchange Online (migrations, maintenance, troubleshooting)

o SharePoint administration (On-premise and Office 365)

o Windows Server patching and automation

o Management of RDS roles: RD Session Host, RD Connection Broker, RD Gateway, RD Licensing

· Strong powershell scripting skills for automation, reporting, and bulk configuration across services

· Strong verbal and written communication skills with a focus on customer success.

Preferred:

· 10+ years of experience supporting Microsoft technologies in complex or enterprise environments.

· Experience working within a Managed Services Provider (MSP) or customer-facing consulting role.

· Microsoft certifications such as:

o Microsoft Certified: Azure Administrator Associate (AZ-104)

o Microsoft 365 Certified: Enterprise Administrator Expert (MS-102)

o Microsoft Certified: Identity and Access Administrator (SC-300)

o Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-800 / AZ-801)

· Familiarity with service delivery using ITIL frameworks and ticketing systems like ServiceNow.

· Experience with security and compliance features of Microsoft 365 (MFA, Conditional Access, DLP).

· Experience with third-party monitoring and automation tools such as LogicMonitor, Datto RMM, or N-Able.

· Familiarity with other scripting or automation languages such as Python (bonus).

Benefits:

· Competitive salary and performance-based bonuses

· Comprehensive health, dental, and vision insurance

· Retirement savings plan with company profit sharing

· Professional development opportunities

· Flexible work arrangements:

o Remote Position

· Generous paid time off and holiday

· A career with a company where you will be challenged, respected, and valued.

· A career with a company where most people of 10+ years of tenure and have deep subject matter expertise.

Why Join Us?

· Opportunity to lead enterprise-wide digital transformation initiatives.

· Work with cutting-edge cloud, networking, and security technologies.

· Collaborative and innovative environment with strong leadership support.

· Competitive compensation and benefits package.

If you are a strategic thinker with a passion for managing enterprise solutions across Microsoft Infrastructure including Office 365, we'd love to hear from you

Apply now and be a part of our innovative technology team.