Customer Relations Officer

1 week ago

Cebu City, Central Visayas, Philippines Talent Scout SK Full time

Job Summary:

This is a full-time, on-site role for a Customer Relations Officer located in Cebu. The Customer Relations Officer will be responsible for managing customer support, ensuring customer satisfaction, and building strong client relationships. The role also involves coordinating with internal teams to ensure client needs are met efficiently. You will be working for Eres Automotive Inc, the official dealer partner for Omodoa & Jaecoo vehicle brands in Cebu.

Job Description:

  • Serve as the primary point of contact for customer inquiries, requests and concerns
  • Ensure timely resolution of customer complaints
  • Maintain positive relationships with clients to encourage repeat sales and referrals
  • Coordinate with Sales Consultants and Service Advisors to ensure excellent customer experience
  • Ensure continuous improvement initiatives to improve customer loyalty, satisfaction, and retention

Qualifications

  • A degree in Mass Communications. Advertising, or related field
  • Strong communication and interpersonal skills
  • Experience in Automotive dealership industry is a plus
  • Customer-oriented
  • Fresh graduates are welcome to apply

Location:

Gmall of Cebu, A. Soriano Ave, Cebu City, 6000 Cebu

Why join us?

Commission for BOTH Sales and Back Office group

Competitive pay and incentives

Career growth opportunities

Fun, dynamic, supportive, and collaborative team

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