Network Engineer

3 days ago

Kaunlaran DagatDagatan Village, National Capital Region, Philippines Enscope Full time $60,000 - $80,000 per year

About the Company:

Quanta Philippines ROHQ is the regional operating headquarters of Quanta Services, Inc. located in Manila, Philippines. The ROHQ supports Quanta's international expansion by sourcing and developing highly qualified workforce for Quanta companies in the US, Australia and worldwide. We are wholly owned by Quanta Services Inc., a New York Stock Exchange listed company (NYSE:PWR).

This is a role for Network Engineer who helps implement, maintain, and support the Quanta Services growing network infrastructure. A candidate with a wide range of networking experience supporting enterprise networks would be an ideal candidate. Cisco centric experience is relevant for this role. This is a supporting role to a global network team. This role will primarily be supporting the team during off hours, doing initial tirage of afterhours incidents, firmware updates, batch processing of requests.

Key Responsibilities:

Network Operations

Help operate a Global network, specifically aspects around local area switching, wireless, and VoIP.

Incident Triage

Take initial calls around network incidents, assess the situation and resolve, log or escalate as appropriate.

Firmware Updates

Firmware updates are key to avoid vulnerabilities, also as avoiding business disruption is key. Due to this, we need to do disruptive updates after mostly US centric business hours.

Processing batch requests

Operating a global network that has lots of details and helping ensure all appropriate tools have consistent information.

Knowledge Management

Solicits, collaborates on and authors, review and/or edit client facing knowledge content to enable self-service and lowest cost of service.

Takes ownership of and periodically reviews client facing knowledge bases content for accuracy, completeness, and continuing applicability.

General Functions

Adheres to internal standards, policies, and procedures.

Performs other duties as assigned.

Key Skills & Experience

  • Minimum of 7 years of experience required, including at least 2 years in Information Systems and 5 years with a large enterprise company.

  • Bachelor's degree preferred.

  • Experience providing support via phone (call center operations)

  • Experience supporting Cisco network equipment.

  • Network Troubleshooting skills

  • Experience working with IT Service Management systems.

  • Experience working with IT Asset Management systems.

  • Experience working with Remote Support tools.

  • Experience working with Knowledge Bases.

  • Other Customer Service/Facing related roles can be considered a plus.

Preferred Skills and Experience:

  • CCNA or above

  • Experience with SolarWinds (or other monitoring tools)

  • Experience with Service Now ITSM and CMDB

  • Experience with Network Access Control technologies

  • Full range of Cisco equipment experience including firewalls

  • Experience with other Network hardware vendors

  • ITIL Foundation (Information Technology Information Library) – Preferred

  • Scripting and or Automation (Python, Ansible etc)

Why Join Us?

  • Be part of a forward-thinking company that values people and culture.

  • Opportunity to shape the future of talent strategy and workplace engagement.

  • Collaborative and supportive team environment.

  • Competitive salary and benefits package