Virtual Interview
5 days ago
Become a part of our team — make a real impact by supporting patients and providers with compassion and professionalism. If you're empathetic and driven to help others, we'd love to hear from you
Qualifications:
- Minimum of 1 year of customer service experience, preferably in a BPO or healthcare-related account
- High school graduate; college-level or degree holders are an advantage
- Familiarity with U.S. healthcare systems, including medical billing, claims, insurance verification, or prior authorizations is strongly preferred
- Excellent verbal and written communication skills in English
- Strong active listening and problem-solving abilities
- Ability to handle sensitive patient information with discretion and professionalism (knowledge of HIPAA is a plus)
- Proficient in using customer service software, call center systems, and basic office applications
- Willingness to work in shifts, including nights, weekends, and holidays, as required
Key Responsibilities:
- Respond to inbound calls, emails, or chats from patients, providers, and insurance representatives in a courteous and professional manner
- Provide accurate information regarding insurance coverage, medical claims, prior authorizations, billing inquiries, and appointment scheduling
- Assist patients in navigating healthcare services, benefits, and available resources
- Document all customer interactions and updates in the system accurately and in real-time
- Maintain a thorough understanding of healthcare policies, HIPAA regulations, and company procedures
- Resolve customer concerns efficiently, escalating complex issues to the appropriate department when necessary
- Ensure patient and provider satisfaction by delivering high-quality service with empathy and professionalism
Employee Benefits & Perks
- HMO coverage for employees and dependents
- Opportunities for salary increases based on performance
- On-site Parking
- Paid training
- Night shift differential, overtime pay, and holiday premiums
- 12 vacation leaves and 8 sick leaves annually
- Team-building activities and company-sponsored events
- Performance-based bonuses and incentives
Job Type: Full-time
Benefits:
- Company events
- Free parking
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Transportation service provided
Work Location: In person
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