Application Support Engineer

3 days ago

Manila, National Capital Region, Philippines DTCC Candidate Experience Site Full time
Are you ready to make an impact at DTCC?  

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.  

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:
 

  • Competitive compensation, including base pay and annual incentive
  • Comprehensive health and life insurance and well-being benefits, based on location
  • Pension / Retirement benefits
  • Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
  • DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role:  The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.

Your Primary Responsibilities:
 

  • Monitor application health and respond to incidents within SLA.
  • Conduct root cause analysis and implement permanent fixes.
  • Support deployments and patching in collaboration with development teams.
  • Validate system readiness post-deployment.
  • Maintain accurate documentation and knowledge base.
  • Proactively monitor alerts and troubleshoot failures.
  • Coordinate with appropriate resources and ensure timely issue resolution.
  • Participate in disaster recovery and weekend checkout activities.
  •  Ability and willingness to work in a 24/7 support shift model.

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Qualifications:

  • Minimum of 4 years of related experience
  • Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

  • Strong background in application support and troubleshooting.
  • Knowledge of monitoring tools such as Splunk and NIA dashboards.
  • Solid knowledge of Unix/Linux environments.
  • Hands-on experience with Appian, BluePrism, CRS, and familiarity with AI models.
  • Familiarity with ITIL processes and incident/change management.
  • Proficiency in SQL, scripting (PowerShell/Python), and log analysis.
  • Willingness to learn new applications and provide support.
  • Excellent communication and stakeholder management skills.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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