Senior Manager, Artist

SENIOR MANAGER, ARTIST & PROMOTER RELATIONS APAC

Location:
Manila, Philippines

Line Manager:
Director, Artist & Promoter Relations APAC

Contract Terms:
Full Time | Candidates must have the right to work in the country this position is located at

Work set-up:
Hybrid (May change)

THE TEAM

Our Company is a global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centres and theatres, the ticketing company now processes over 500 million tickets a year.

The Music division manages the global concert line of business. It serves as the commercial engine behind the world's biggest tours, representing touring artists and their promoters.

Its mission is to develop, configure, and manage innovative and distinctive software solutions on behalf of artists that capture and convert concert ticket demand, optimise prices, and provide key insights and fan interactions. With a deep understanding of touring artists' business needs and access to technological scale and expertise, the company enables outcomes that are transforming the global concert industry.

THE JOB

The Sr. Artist & Promoter Relations Manager is the face of the company's Music division to the artist community and plays a critical role in cultivating strategic relationships with the teams supporting some of the largest touring artists in the world. This team member is an expert on all relevant products and services in order to educate the artist community and help them reach their touring goals.

The Sr. Artist & Promoter Relations Manager acts as an advocate for artists within the company, representing their interests and working cross-functionally to achieve established tour goals. This role is relied upon to be a valuable resource in assessing the viability and success of tour offerings, success metrics, and the overall touring business, with a strong understanding of local capabilities and onsale experiences across Asia Pacific.

As a client-facing leader, this role builds strategic partnerships with promoters and collaborates closely with local teams throughout APAC. This team member is responsible for navigating regional challenges and cultural nuances while aligning with global teams to deliver consistent outcomes for clients. Additionally, this position supports the adoption of new tools and best practices across the region to drive successful tour strategies and outcomes.

This role requires fluency in English for effective client and peer communication across the region. The role may require business travel throughout Asia Pacific (incl. Australia, Philippines, Singapore, Taiwan & Thailand).

WHAT YOU WILL BE DOING

• Serve as the primary liaison between artists, promoters, and APAC teams, ensuring overall client satisfaction and seamless tour support throughout the year.
• Build strong consultative relationships with promoters, agents, managers, and APAC colleagues, supporting both client and peer success across the region.
• Collaborate with clients to establish tour goals, communicate them across APAC teams, and monitor progress toward achieving them based on local capabilities.
• Provide first-line support for day-to-day client needs, guiding internal teams and motivating peers to deliver against tour objectives.
• Leverage deep knowledge of the Asia Pacific market to inform solutions, accounting for local complexities while setting realistic expectations for global promoters less familiar with the region.
• Partner with Global Marketplace Operations, Tech Ops/Engineering, Abuse/Fraud, and Client Support during major onsales to align APAC practices with global standards, ensuring consistency while addressing regional nuances.
• Work closely with APAC market leads to understand country-specific differences and integrate that knowledge into strategies for promoters and global partners.
• Represent the company in client and internal meetings, presentations, and onsales across the region.
• Travel across the region to represent the company in client and internal meetings, presentations, conferences and events.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Bachelor's degree with 5+ years of music industry experience.
• Prior work at a ticketing company, promoter, management company or talent agency is a plus.
• Strong existing relationships with touring promoters, artist managers, and agents, with deep knowledge of the live industry value chain.
• Passion for music and relationship-building, with proven ability to navigate the cultural and business landscape across Asia Pacific.
• Fluent in English (verbal and written) for direct client and peer communication; able to deliver presentations, lead educational meetings, and write effectively.
• Effective interpersonal communication skills to be able to communicate effectively across other regions. Ability to speak in one or more of the following languages is a plus but not required (Mandarin, Korean, Cantonese, Japanese or Thai).
• Familiarity with ticketing systems, products, websites, and apps. Salesforce experience is a plus.
• Proficient in Windows and Google product suite.
• Strong analytical and problem-solving skills, with a proactive, execution-focused mindset and sense of urgency.
• Excellent organisational skills and attention to detail, with the ability to manage cross-departmental projects and drive teams toward shared goals.
• Outstanding communication skills, both written and verbal, with the ability to simplify complex information for clients and colleagues.
• Professional, courteous, and collaborative in all client and company-facing interactions.

YOU (BEHAVIOURAL SKILLS)

• Curious
  – Comfortable asking questions and interested in understanding the details.
• Confident
  – Comfortable with uncertainty and able to guide others through it.
• Independent
  – A self-starter with a bias toward action and execution.
• Collaborative
  – Work well independently but thrive in teams, engaging other viewpoints and perspectives.
• Empathetic
  – Listen and connect with others before responding or deciding.
• Organised
  – A great note-taker with exceptional organisational skills and attention to detail.
• Driven & Patient
  – Recognise that building trust and relationships across regions takes time and persistence.

LIFE AT THE TICKETING COMPANY

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision is to connect people around the world to the live events they love.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams.

If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.