Change Management Analyst
2 days ago
Change Management Analyst / Change Manager
We're looking for an experienced Change Management professional to drive enterprise ITSM processes, facilitate CAB meetings, and ensure smooth, compliant delivery of changes across the organization.
What You'll Do
Manage end‑to‑end Change Management lifecycle
Review and assess RFCs for risk, impact, and readiness
Facilitate Enterprise and Domain CAB meetings
Ensure SOX compliance and audit readiness
Conduct pre‑planning, conflict checks, and post‑implementation reviews
Collaborate with IT teams to align change schedules
Generate reports, track KPIs, and recommend process improvements
Support training, documentation, and ServiceNow enhancements (SIT/UAT)
What We're Looking For
5+ years experience in Change Management (non‑negotiable)
Strong understanding of ITSM processes (Change, Incident, Problem, Request, Knowledge)
Experience with ServiceNow, reporting, and knowledge management
Proven CAB facilitation experience
Familiarity with SOX compliance
Advanced MS Excel skills preferred
Strong communication and stakeholder engagement skills
ITIL v4 or PM certifications a plus
Experience in SIT/UAT is an advantage
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