Program Management Officer

4 days ago

Manila, National Capital Region, Philippines DOSS Full time ₱1,200,000 - ₱2,400,000 per year

Job Title: PMO (Program Management Officer)

Salary: $1,800/month (USD)

Work Arrangement: Remote

Commitment: Full-Time Position

About The Role

Doss is an enterprise software company based in San Francisco. We are looking for a proactive, solutions-driven PMO (Program Management Officer) to design, implement, and optimize project management processes for our US-based team. You'll be at the core of operational efficiency building workflows, streamlining back-end processes, and ensuring seamless cross-functional coordination.

This role is perfect for someone who has experience in data modeling and workflow automation, enjoys problem-solving, and has hands-on expertise with ERP Systems like NetSuite, Odoo, SAP and No-Code automation tools like Zapier, Airtable, Make, n8n, and Retool. While the role is primarily remote, there will be once-a-month, in-office work sessions dedicated to meeting and collaborating with colleagues at various co-working spaces in Metro Manila.

Key Responsibilities

  • Build, manage, and optimize project management processes and workflows for US teams.
  • Design and implement back-end operations that support PMs and cross-functional teams.
  • Test, troubleshoot, and deploy workflow solutions, ensuring alignment with the US team's needs.
  • Map customer pain points to backend process improvements for smoother product adoption.
  • Act as the liaison between US-based teams and product teams for workflow optimization.
  • Analyze data (Excel pivot tables, VLOOKUP, etc.) to track, measure, and improve processes.
  • Maintain accurate documentation of workflows, SOPs, and process changes.
  • Foster strong, long-term working relationships with the US team to drive ongoing efficiency.

Software/Platforms/Tools

  • Workflow Automation: Airtable, Retool, Zapier, n8n, Make, NetSuite
  • Data Analysis: Excel (advanced), Google Looker Studio, Tableau
  • CRM: Salesforce, HubSpot
  • Collaboration: Slack, Zoom, Google Workspace
  • Project Management: Asana, , ClickUp, Jira, Confluence
  • ERP Systems: NetSuite
  • Customer Support: Zendesk, Freshdesk

Qualifications

  • Must be a Filipino citizen based in or near Metro Manila (Mega Manila area).
  • 3-5 years of freelancing or remote work experience.
  • Excellent English communication skills (C1/C2 proficiency).
  • Strong Preference for IT, Computer Science, Software Engineers, ERP, and Automation Experts.
  • Proven experience in data modeling and data analysis.
  • Proven experience in workflow creation and process management for remote teams.
  • Strong understanding of business processes.
  • Strong background in back-end operations and cross-functional process design.
  • Hands-on expertise with Airtable, Retool, Zapier, n8n, Make, and NetSuite.
  • Skilled in testing, troubleshooting, and implementing workflow solutions.
  • Familiarity with CRM, ERP, and project management platforms.
  • Strong problem-solving skills and a solution-focused mindset.
  • Data-driven approach to process improvement.
  • Comfortable coordinating across multiple time zones.
  • Willing to travel within Metro Manila for meetings/events as needed.

Shift Schedule

  • Monday to Friday, flexible working hours with required availability for a daily stand-up between 9AM to 5PM US PST.

Job Type: Full-time

Pay: From Php100,000.00 per month

Benefits:

  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee
  • Work from home

Experience:

  • ERP Systems & Automation: 1 year (Preferred)

Language:

  • English (Required)

Location:

  • Manila (Preferred)

Work Location: Remote

Application Deadline: 10/14/2025

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