Shift Manager

1 week ago

Iloilo City P, Philippines Knack RCM Full time ₱900,000 - ₱1,200,000 per year

We're looking for a Shift Manager who will assist the Operations Manager in overseeing daily operations and ensuring team performance meets client expectations.

Qualifications / Experience:

  • Preferably with a medical background, training, or related experience
  • Minimum of 3 years of experience in similar leadership role
  • Knowledgeable in Insurance Verification and Prior Authorization processes
  • Call center or BPO experience preferred
  • Proficient in Windows applications, Microsoft Word, and Excel, or similar software
  • Familiar with customer service programs and databases
  • Strong understanding of business operations
  • Demonstrates high service orientation and commitment to quality
  • Possesses effective leadership and analytical skills, including familiarity with staffing models and scheduling
  • Strong mentoring and relationship-building abilities, with the capacity to handle group and interpersonal conflicts effectively
  • Excellent interpersonal, written, and verbal communication skills

Job Types: Full-time, Permanent

Work Location: In person

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