Insurance Operations Team Lead

Primary Details
Time Type: Full time

Worker Type: Employee

Provide leadership, direction and coordination of operational activities within the team, including driving change and optimize service delivery

Primary Responsibilities

• Provide recommendations on business improvement plans/strategies
• May lead or assist in projects related to business improvement
• Ensure compliance with QBE policies, procedures and relevant legislations
• Maintain product, system and process knowledge
• Attend relevant process and other relevant trainings (e.g. Leadership Trainings)
• Contribute to the refinement of processes and procedures to improve systems and procedures
• Establish and maintain a good working relationship with stakeholders
• Resolve escalated complaints in a timely fashion
• Work with stakeholders to maximize opportunities, and achieve operations and service targets
• Identify opportunities to increase turn around time and increase customer retention
• Attend management meetings as directed by the management
• Delegate workloads if necessary
• Prepare reports on performance metrices, etc.
• Prepare presentation decks and facilitate meetings, if needed Required Education
• Bachelor's Degree or equivalent combination of education and work experience Required Experience
• 1 year relevant experience Preferred Competencies/Skills
• Proficiency in MS tools
• Customer service skills
• Excellent verbal and written communication skills (English)
• Leadership and people management skills
• Well developed inter-personal skills
• Problem solving and decision making capability
• Effective analytical, planning and time management skills
• Workforce management skills
• Presentation skills
• Attention to detail Preferred Experience
• People Management experience who have at least handled 10-15 FTE
• Preferably with insurance experience Preferred Knowledge
• Broad knowledge of customer service
• Basic knowledge of the insurance business
• Knowledge with Specialty processes QBE Cultural DNA
• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
• We are customer-focused
• We are technical experts
• We are inclusive
• We are fast-paced
• We are courageous
• We are accountable
• We are a team
• All employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer
• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Job Type
• Manager Global Disclaimer
• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:
Analytical Thinking, Business Management, Communication, Critical Thinking, High Accuracy, Insurance Underwriting, Intentional collaboration, Managing performance, Negotiation, Policy Development, Policy Management, Regulatory Compliance, Risk Management, Stakeholder Management, Team Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.