Bilingual Agent

2 days ago

Ayala Alabang, National Capital Region, Philippines IGT Technologies Philippines Inc. Full time ₱250,000 - ₱400,000 per year

Company Description

IGT Solutions is a leading next-gen customer experience company, specializing in AI-led transformative experiences for global brands. With a focus on digital and human intelligence, IGT manages end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, IGT employs over 25,000 specialists across 30 delivery centers worldwide, with certifications in IT and BPO processes.

EDUCATIONAL QUALIFICATIONS

  • Preferably a graduate of any bachelor's degree/2yr. Vocational Graduate or at least finished 2 years in college, preferably with Travel related courses like Travel Management, Tourism, HRM, etc.
  • At least High school degree or equivalent is required (Customer Care LOB)
  • For Filipino citizens only

RELEVANT EXPERIENCE

  • With 1 year BPO experience in Hotel/ Tourism, Reservation / Sales - preferred
  • Above average spoken & written English communications skill
  • Computer proficient and can navigate the computer with minimum-to-zero supervision

FUNCTIONAL COMPETENCIES

  • Ability to learn and apply procedures
  • Adaptability
  • Communication / Customer Service
  • Stress Tolerance
  • Work Commitment / Motivation
  • Problem Solving Ability
  • Analytical and Methodical Abilities
  • Willing to work on site, on shifting schedules

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