Analyst/Collection Specialist

5 days ago

Santo Rosario Bulacan, Philippines Remote Employee PH Full time

Remote Employee BPO has an outstanding opportunity for you

Role: *Analyst/ Collections Specialist*

Compensation: Competitive Basic Salary

*Bonus: 5,000 Perfect Attendance*

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).

Work Schedule: 5-day work week, Monday to Friday, 9pm to 6am Philippine time

Work Setup: Permanent work-from-office (San Fernando, Pampanga)

This role focuses on recovering past-due balances for the client's services through outbound calls and follow-up emails. You will manage a defined portfolio of accounts and be accountable for the accounts receivable (AR) performance within that portfolio.

Key Responsibilities

  • Make outbound calls to customers using TCN to collect payment on past-due balances.
  • Use email as a secondary communication method after all available phone numbers have been attempted.
  • Work within Salesforceand multiple programs in the client's system to manage account information and track activity.
  • Maintain accurate records of all interactions and payment commitments.
  • Handle a specific set of assigned accounts and monitor AR performance for your portfolio.
  • Follow company policies and compliance standards during all customer interactions.

Tools and Systems

  • TCN for outbound calling
  • Salesforce  for account management
  • Client's internal systems for account details and payment tracking

Qualifications

  • Experience in collections, AR, or customer service preferred
  • Strong communication skills (phone and email)
  • Ability to work in multiple systems and maintain accurate documentation
  • Organized and detail-oriented with accountability for assigned accounts

Accounts Receivable
BASIC
Compliance
Salary
Accountability
Compensation
Account Management
Communication Skills
Records
Email
Documentation
Customer Service
Communication
Management

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