Invoice Issue Resolution Team Lead

4 hours ago

San Juan, National Capital Region, Philippines Merck Business Solutions Asia Inc. Full time ₱80,000 - ₱120,000 per year

Your Role:

  • Supervise direct reports assigned to Invoice Issue Resolution team to ensure efficiency and meet a high quality of service according to Service Level Agreements (SLA) set.
  • Plans and prepares daily operational activities and priorities, contingency plans and work schedules of the Team ensuring coverage in key areas
  • Manage and resolve escalated customer/vendor complaints or queries within the turn-around time agreed thru email and internal ticketing system.
  • Monthly review of Critical and Key Performance Indicators (CPI/KPI) reports to track the Team's Performance. Execute corrective actions to maintain adherence to KPIs.
  • Oversees AP Month-end activities and ensures accurate and timely submission of reports and other requirements.
  • Manage and communicate individual associate performance and areas for improvement. Do regular coaching and mentoring to ensure associate growth and development.
  • Execute training or arrange training requirements as deemed necessary. Review and update training plans and training materials for new hire to ensure coverage of whole process and country specific requirements.
  • Manage behavioral issues of Team and recommend appropriate corrective action.
  • Able to drive process improvements and projects to align with the Organization's objectives.
  • Provide operational visibility to management and key stakeholders through periodic operational performance reviews.
  • Collaborate with other internal or external Teams to address operational issues and challenges.
  • Drive SOP, Policy and Work Instruction for completion and regular updates for compliance.
  • Execute other tasks and projects that may be assigned.

Who you are:

Education:

Bachelor's/college degree or comparable education and significant experience in Accounting, Finance, Business Administration or other neighboring business-related fields.

Experience:

With extensive background in Accounting Concepts, expertise on Accounts Payable end to end process including Invoice Posting, Payment processing, Issue resolution, Reporting and Analysis and Vendor Accounts ReconciliationExperience working within a Shared Services environment is preferred.With good interpersonal and organizational skills – able to prioritize, can manage multiple tasks and work and adapt rapidly to changing priorities.Strong strategic and leadership capabilities focusing on people management.Coaching skills and experience a must.Has experience working on process improvements and quality managementDedicated and results oriented.Minimum 5 years' experience in end to end Accounts Payable functions with no less than three (3) years on a supervisory/Team Lead level.

Skills:

Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Proficiency in Microsoft Office Suite (Excel, Word, Outlook).Understanding of accounting principles and practices.Experience with accounting software or ERP systems (e.g., SAP, Oracle)Attention to detail and accuracy.Ability to work independently and as part of a team.

  • Management Accounting Team Lead

    4 hours ago

    San Juan, National Capital Region, Philippines Merck Business Solutions Asia Inc. Full time ₱900,000 - ₱1,200,000 per year

    Your Role:Provide leadership for cost accounting and profitability analysis for assigned entities.Support local finance and controlling units in cost accounting and profitability analysis.Manage maintenance and posting processes in CO for accurate overhead cost reporting.Oversee maintenance of cost accounting master data in ERP systems, ensuring compliance...

  • Team Lead, R2P APAC 1

    5 hours ago

    San Juan, National Capital Region, Philippines Merck Business Solutions Asia Inc. Full time ₱1,200,000 - ₱3,600,000 per year

    As part of the company strategic initiative to enhance quality-driven, cost-effective, and timely service delivery, this Team Lead role will be integrated within the GES Employee Services organization located in Manila. The position will report to the Head of Employee Services, Hire-to-Retire. The Team Lead will collaborate with the Head, SMEs and other...

  • Accounting Controls

    2 weeks ago

    San Juan, National Capital Region, Philippines The businesses of Merck KGaA, Darmstadt, Germany Full time ₱900,000 - ₱1,200,000 per year

    Your Role:Supervise direct reports assigned to Accounts Payable tasks to ensure efficiency and meet a high quality of service according to Service Level Agreements (SLA) set.Plans and prepares daily operational activities and priorities, contingency plans and work schedules of employees and the whole Team ensuring coverage in key areasManage and resolves...

  • Operations Manager Vendor Master Data and Operational Purchasing

    2 weeks ago

    San Juan, National Capital Region, Philippines The businesses of Merck KGaA, Darmstadt, Germany Full time ₱1,200,000 - ₱2,400,000 per year

    As a vibrant science and technology company, we believe in science as a force for good. We make a positive difference in millions of people´s lives every day.Our passion for science and technology is what drives our more than 64,000 employees across 66 countries to find solutions to some of today's toughest challenges and create more sustainable ways to...

  • Customer Service Supervisor

    6 hours ago

    San Juan, National Capital Region, Philippines Whiteplane Inc. Full time ₱240,000 - ₱360,000 per year

    Customer Service Supervisor – Front Desk (After Sales)Job OverviewThe Customer Service Supervisor – Front Desk (After Sales) is responsible for leading day-to-day front-line operations and ensuring exceptional customer satisfaction throughout the after-sales process. This role oversees front desk staff, manages escalated concerns, and ensures that all...

  • Project Development Lead

    1 week ago

    San Juan, National Capital Region, Philippines Citicore Power Inc., Full time ₱2,000,000 - ₱2,500,000 per year

    Qualifications:A graduate of Electrical/Civil/Industrial Engineering;Licensed Engineer is an advantage;At least 5 years of experience in project development, with a focus on power generation or renewable energy;Proven experience supervising large-scale renewable energy projects, ideally in solar power development;Knowledgeable on project controls, contract...

  • Finance Assistant

    4 hours ago

    San Juan, National Capital Region, Philippines INT Logistics Inc. Full time ₱276,000 per year

    We are looking for Finance Assistant (Accounts Payable) to help manage the company's financial obligations by processing invoices, verifying payments, and maintaining accurate records, ensuring timely and efficient payment of expenses.Job Responsibilities:Receiving, verifying, and processing invoices from suppliers.Ensuring invoices are accurate and...

  • Lead Budget Specialist

    2 weeks ago

    San Juan, National Capital Region, Philippines NGCP Full time ₱900,000 - ₱1,200,000 per year

    Responsible for the analysis, evaluation, and preparation of the Corporate Services and Facilities Management Department's (CSFMD) CAPEX, OPEX, and Capitalized OPEX (COPEX) budget plans. This role also involves assessing actual performance against targets and preparing critical reports for management submission, ensuring compliance with periodic reporting...

  • Accounts Receivable Specialist

    1 week ago

    San Juan, National Capital Region, Philippines Farm Fresh Milk Incorporated Full time ₱300,000 - ₱324,000 per year

    The Accounts Receivable Specialist is responsible for managing incoming payments, ensuring accurate records of financial transactions, and maintaining healthy cash flow for the organization. This role involves invoicing customers, monitoring outstanding balances, reconciling accounts, and collaborating with internal teams to resolve payment issues...

  • Accounting Officer

    2 weeks ago

    San Juan, National Capital Region, Philippines The Hiring Hub Full time ₱144,000 - ₱360,000 per year

    Job Title: Accounting OfficerResponsibilities:Assist with processing invoices and paymentsResponsibilities:Process accounts payable and receivable transactionsPrepare and issue invoices, receipts, and paymentsPerform bank and account reconciliationsMaintain accurate financial records and filing systemsAssist with payroll processing and expense...