Junior Technician

Customer Centricity

· Test drive with the customer and ensure transparency in all work.

· Demonstrate excellent problem-solving skills, quickly resolve vehicles issues to achieve high customer satisfaction.

· Maintains a positive and professional manner, even in challenging situation.

· Ensuring all the parts are returned.

· Good rapport-making skills and supports the shop manager to attain customer satisfaction.

Technical Management

· Perform vehicle basic mechanical repairs (e.g., under chassis, suspension and drivetrain)

· Perform vehicle maintenance (e.g., Oil change, brake cleaning, AC cleaning)

· Handles multi-brand expertise (e.g., German, American, Japanese and other European).

· Continuous learning of existing technical and new technical specifications of vehicle in order to sell parts at the right requirements.

Workshop Quality Management

· Responsible in ensuring quality control of own task prior checking of Master/Senior Technician.

· Ensuring cleanliness and 5S of assigned bay.

· Ensure efficiency of all the tasks given.

· Always cooperate with the BCS Standards implemented by BCS-MF.

· Regular maintenance of assigned tools and calibration check. Uses the appropriate tools for the right job/repair.

· Practices safety mindset of workshop.

· Ensuring security of assigned tools and equipment; relying to master technician all updates and weekly counts.

Brand Management

· Representing and living the brand Bosch Car Services, you should always keep the four main pillars of the BCS concept in mind. BCS Ambassador (Brand Competence, Brand Tonality, Brand Benefits (Quality, Price performance ratio, Safety & Customer Orientation) Brand Image.

· As an ambassador you transform the strengths of BCS brand values, and the brand promises, into a brand specific behavior at all times: towards customers, partners and colleagues in the BCS network.