TP CLARK

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* Terms and conditions apply.

Overview:

Responsible for the delivery of tech-associated support services for customers via chat and phone support.

What you'll do:

• Serve as the first point of contact for customer tech issues via phone and chat.
• Provide first-line support for software, hardware, and device troubleshooting (PCs, laptops, printers, etc.).
• Resolve network and technical issues, ensuring accurate documentation for future reference.
• Own customer issues, provide timely updates, and follow through until resolution.
• Maintain high service standards and follow IT service management protocols.
• Coordinate with support and partners as needed.
• Escalate unresolved issues to appropriate support teams.

If you:

• have at least 1 year of Tech experience and 2 years college in IT or a related field

• are at least 18 years old

• have basic web navigation skills

• have good communication skills

• are willing to start immediately

Apply now and enjoy the following benefits:

• a competitive salary package

• exciting performance bonuses

• generous referral incentives

• best-in-class healthcare benefits

• an inspiring and fun work environment with endless career advancement opportunities