IT Helpdesk Support

Join the Team Behind One of the World's Largest Electronics Brands

Location: Legazpi City, Albay

Employment Type: Full-Time

Are you passionate about solving problems and delivering top-notch tech support? We're on the lookout for a dedicated IT Helpdesk Support Specialist to join our growing team supporting one of the world's most iconic electronics companies.

• Be part of a high-performing support team for one of the largest electronics companies in the world
• Respond to and resolve incoming IT hardware infrastructure support requests from end-users via phone, email, or ticketing system
• Diagnose and troubleshoot issues related to IT infrastructure hardware – including networking equipment and other critical hardware components.
• Provide first-line support, escalating complex technical issues to the relevant teams when necessary.
• Accurately document all support interactions and troubleshooting steps.
• Identify issues and recommend process improvements to enhance efficiency and the end-user experience.
• Collaborate closely with internal teams to ensure seamless IT service delivery.

• A degree or formal qualification in Information & Communications Technology (ICT)

• At least 2 years of hands-on experience in any of the following:

• Technical Support (focused on hardware, not software), OR

• IT/Helpdesk Support for hardware infrastructure, especially networking equipment.
• Strong English communication skills – both verbal and written – with a customer-first attitude.
• A natural problem-solver with the ability to work independently or collaboratively.

• Be part of a global brand with a reputation for innovation and excellence.
• Work alongside a Global team of experts that's supportive, collaborative, and driven by impact.
• Gain exposure to world-class hardware infrastructure and cutting-edge tech support practices.
• Opportunities for growth, learning, and career advancement.