Warranty officer

Company Description

The Angcore Motor Group has been a significant player in the automotive industry since the 1970s and consolidated under the Angcore Group in 2010. The group is involved in manufacturing, distribution, and dealership operations and represents brands such as Kia Motors, Chevrolet, MG Motors, Geely, Chery, and Peugeot. Angcore Group owns and operates 9 dealerships in Mindanao, with a strong focus on Kia Motors and Chevrolet in recent years.

Role Description

This is a full-time on-site role for a Warranty Officer - Automotive After-Sales, located in Davao. The Warranty Officer will be responsible for managing warranty claims, processing warranty documentation, liaising with service advisors and technicians, and ensuring customer satisfaction. They will handle the day-to-day tasks related to warranty assessments, approvals, and tracking of parts and repair work. The officer will also be required to ensure compliance with manufacturer policies and meet performance targets.

Qualifications

• Customer Service and Communication skills
• Experience in Sales Operations and Channel Sales
• Lead Generation abilities
• Proficiency in data management and documentation
• Analytical and problem-solving skills
• Ability to work independently and as part of a team
• Familiarity with automotive industry standards and practices is a plus
• Bachelor's degree in Business Administration, Automotive Technology, or a related field