BPO Technical Trainer

1 week ago

Pasay, National Capital Region, Philippines ePERFORMAX Contact Centers Corporation Full time ₱900,000 - ₱1,200,000 per year

Responsibilities:

  • Remotely diagnosing, documenting, and resolving issues involving hardware or networking services
  • Supporting the deployment and installation of new equipment
  • Effectively facilitate program-specific and ePerformax training and orientations to successfully transfer knowledge, skills and behaviors to incoming trainees and employees.
  • Identify training gaps necessary for the improvement of training modules, lessons or orientation materials.
  • Help maintain training records such as, but not limited to, class attendance, class performance and class policy adherence.
  • Uphold company mission, policies and procedures and serve as role model to team members by modeling the company's values of honesty, trustworthiness, truthfulness, and respect in all actions.
  • Coordinate with other departments for employee concerns such as, but not limited to, leave credits, pay slips, headsets and lockers.
  • Successfully develop additional training materials that help improve teammate performance.
  • Render phone time to keep product knowledge, skills and behaviors up to date.
  • Perform ad hoc tasks to support departmental needs and functions.

Requirements:

  • 2-year undergraduate degree (communications arts and education majors preferred)
  • Must have at least 1-2years' experience as a Product Trainer in the call center/BPO industry or in a similar environment
  • Must have experience in VOIP/Telco operations including SIP (Session Initiation Protocol), QoS (Quality of Service) and call routing
  • Must be proficient in Linux/Unix systems
  • Knowledgeable in IT Infrastructure Management
  • Must have a background in Application Support
  • Excellent verbal and written communication skills
  • Must be willing to work flexible schedules (including weekends and holidays)
  • CCNA Certification is an advantage but not required

  • BPO Process Trainer

    2 weeks ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱350,000 - ₱600,000 per year

    About the job Process Trainer (MOA, Pasay) | Onsite Work Setup: 100% Onsite (MOA Pasay) Work Schedule: Graveyard shift (8PM-5AM or 9PM-6AM) Responsibilities:Must be college graduate Minimum 2 years of experience in the BPO industry At least 1 year of experience as a Process Trainer (Life Insurance background preferred) Ability to transfer...

  • Trainer - Hybrid

    1 week ago

    Pasay, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱324,000 - ₱420,000 per year

    2 years of experiencing in Training BPOGood communication skillsBasic knowledge of MS Office – MS Excel, Power Point, Word Doc, OutlookResponsible for Support for current New-Hire Training then Full Facilitation of Future New-Hire Training Classes, reporting, and feedback to the agent.Job Type: Full-timePay: Php27, Php35,000.00 per monthBenefits:Company...

  • Communications Trainer

    2 weeks ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱250,000 - ₱500,000 per year

    About the job: Communications Trainer - MOA Pasay | Onsite Work Setup: 100% Onsite (MOA Pasay) Work Schedule: Graveyard Shift Requirements:College Graduate of any course At least 2 years of BPO experience (Minimum Qualification) At least 1 year of Foundation Skills/Product Training Experience Open to ESL and LPT experience with minimum qualification...

  • Communications Coach

    1 week ago

    Pasay, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱300,000 - ₱360,000 per year

    Communication English CoachQualifications:Background as Communications Coach / Trainerwith at least 2 years BPO exposureJob Type: Full-timePay: Php25, Php30,000.00 per monthAbility to commute/relocate:Pasay: Reliably commute or planning to relocate before starting work (Required)Experience:BPO exposure: 2 years (Required)ESL Teacher / Teaching: 1 year...

  • Assistant Manager

    5 days ago

    Pasay, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱624,000 - ₱6,336,000 per year

    QualificationsBachelor's degree in any field (Education, Communication, Psychology, or Business preferred).Minimum of 3-5 years of experience in BPO training, with at least 1–2 years in a supervisory or assistant manager role.Proven experience in managing and developing trainers and training programs.Strong understanding of adult learning principles and...

  • CARE Specialist(Communications Trainer)

    1 day ago

    Pasay, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱144,000 - ₱480,000 per year

    Qualifications:-College Graduate of any course-At least 2 years of BPO experience (minimum qualification)-At least 1 year of Foundation Skills/Product Training Experience-Open to ESL, LPT experience with minimum qualification of 2 years BPO experience-Excellent Communication SkillsJob Type: Full-timePay: Up to Php32,000.00 per monthBenefits:Paid trainingWork...

  • LMS Specialist

    3 days ago

    Pasay, National Capital Region, Philippines 1Aviation Groundhandling Services, Corp. Full time ₱900,000 - ₱1,200,000 per year

    DepartmentTrainingEmployee TypeProbationary Explore this opportunity as aLearning Management System Specialistand join our growing team at1Aviation Groundhandling Services Corp.*As an*LMS Specialist, you will be responsible for the design, optimization, and technical management of our Learning Management System (LMS). You will oversee daily system...

  • Associate Director, Training

    1 day ago

    Pasay, National Capital Region, Philippines VXI Global Solutions Full time ₱2,000,000 - ₱2,500,000 per year

    It's fun to work in a company where people truly BELIEVE in what they are doingWe're committed to bringing passion and customer focus to the business.DUTIES & RESPONSIBILITIESSpearheads analysis, design, and development initiatives related to the new-hire, refresher, and staff development training needs of Account Associates; recommend appropriate learning...

  • Assistant Manager

    3 days ago

    Pasay, National Capital Region, Philippines EXL Service Full time ₱40,000 - ₱80,000 per year

    Job DescriptionThe primary responsibility of this role is to oversee the process training needs and ensure that transferring of process knowledge, job concept, and honing skills are delivered effectively through continuous monitoring and improving the process trainers' skills. It also works with the team of assistant managers to oversee the quality of...

  • urgent hiring csr healthcare voice planner

    5 days ago

    Pasay, National Capital Region, Philippines Conduent Full time ₱150,000 - ₱250,000 per year

    Job Description:Performs business support or technical work, using data organizing and coordination skills.Performs tasks based on established procedures.In some areas, requires vocational training, certifications, licensures, or equivalent experience.Qualification:Onsite / willing to work on weekends and holidaysMinimum 6mos BPO experience or healthcare...