BPO Product Specific Trainer

1 hour ago

Pasay, National Capital Region, Philippines EPX: EPERFORMAX CONTACT CENTERS Full time

Responsibilities:

  • Remotely diagnosing, documenting, and resolving issues involving hardware or networking services
  • Supporting the deployment and installation of new equipment
  • Effectively facilitate program-specific and ePerformax training and orientations to successfully transfer knowledge, skills and behaviors to incoming trainees and employees.
  • Identify training gaps necessary for the improvement of training modules, lessons or orientation materials.
  • Help maintain training records such as, but not limited to, class attendance, class performance and class policy adherence.
  • Uphold company mission, policies and procedures and serve as role model to team members by modeling the company's values of honesty, trustworthiness, truthfulness, and respect in all actions.
  • Coordinate with other departments for employee concerns such as, but not limited to, leave credits, pay slips, headsets and lockers.
  • Successfully develop additional training materials that help improve teammate performance.
  • Render phone time to keep product knowledge, skills and behaviors up to date.
  • Perform ad hoc tasks to support departmental needs and functions.

Requirements:

  • 2-year undergraduate degree (communications arts and education majors preferred)
  • Must have at least 1-2years' experience as a Product Trainer in the call center/BPO industry or in a similar environment
  • Must have experience in VOIP/Telco operations including SIP (Session Initiation Protocol), QoS (Quality of Service) and call routing
  • Must be proficient in Linux/Unix systems
  • Knowledgeable in IT Infrastructure Management
  • Must have a background in Application Support
  • Excellent verbal and written communication skills
  • Must be willing to work flexible schedules (including weekends and holidays)
  • CCNA Certification is an advantage but not required

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