Customer Service Representative

14 hours ago

Bacolod City, Western Visayas, Philippines CoDev Full time


Overview

Job Title: Customer Service Representative (Revenue Architect / Hotel Account Success Associate) 

Work Setup: Onsite | Full-Time
Industry: Hospitality & Tourism

About the Client

Our client is a well-established hospitality company based in Oregon, USA, with multiple operating locations. Their business portfolio includes acquired properties and satellite offices across Beaverton and Ashland, Oregon.

About the Role

We are seeking an enthusiastic person who wants to be part of our evolving organization. This position is a unique within the industry and requires an individual who has hotel knowledge, is driven, and has strong communication and interpersonal skills. If you are a dynamic and motivated individual with a passion for hospitality, building strong client relationships, and looking for a place to grow, we encourage you to apply for this exciting opportunity as a Hotel Account Success Associate - also known as a Revenue Architect in the hotel Industry.

Summary

Our Hotel Account Success Associate will be responsible for working with clients to implement electronic distribution and enable the company to meet and/or exceed revenue goals in transactions and monthly fees.



Responsibilities

Essential Duties and Responsibilities

  • Work with company properties on weekly revenue management calls as needed.
  • Implement new clients on the Central Reservation System (CRS) and another contracted products.
  • Work with current clients to ensure they are properly set up for Global Distribution System (GDS) distribution and any applicable CRS channels.
  • Troubleshoot with properties and communicate any unresolved issues with Sabre Customer Care Department (CCD) to reach a solution.
  • Setup policies, packages, rate codes, room types all other property specific details required for distribution.
  • Ability to analyze future demand forecasts, past trends, property demand, selling partners, and lost business; then utilize data to set/adjust strategies resulting in increased market share.
  • Ensure that all rates are in parity and update rates/restrictions throughout all distribution channels.
  • Evaluate competitive positioning using available tools including rate shoppers and client specific revenue management software.
  • Develop and expand knowledge of industry trends, competition, and customers.
  • Communicate with clients on at least a weekly basis regarding outstanding issues and industry updates.
  • Participate in weekly department meetings, sales strategy meetings, webinars, trainings and other meetings as requested.
  • Train clients on proper use of CRS functionality.
  • Monitor CRS inventory to optimize availability and rates, including providing revenue management guidance as needed.
  • Collaborate with Online Travel Agent (OTA) market managers, GDS, and other partners on clients' behalf.


Qualifications

  • Education and/or Experience – Associate's degree or equivalent or 1 -3 years Front Desk or Hotel related experience and/or training; or equivalent combination of education and experience.
  • Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • Computer Skills– To perform this job successfully, an individual should have knowledge of contact management systems; database software; project management software; spreadsheet software and word processing software.

Preferred Traits

  • Self-starter with a proactive mindset

  • High level of accountability and reliability

  • Comfortable working with minimal supervision

  • Strong communication skills


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