L3 Application Support

Directio is a global IT services company. We consult, code, test, deploy, and manage mainly cloud-based and mobile applications, providing around-the-clock support from our offices in Poland, the Philippines, Mexico, and the USA. We prepare our FMCG, retail, automotive, and SaaS clients for the future by accelerating their digital transformation. Operating under the "We Code Success" principle, we prioritize the success of our clients, consultants, and partners. 

We are looking for a L3 Application Support for our French client, who specializes in producing various types of glasses and collaborating with opticians. Their mission is to enhance the quality of life by improving the quality of vision.

• As a L3 Application Support you will be receiving complex incidents escalated from Level 1 support teams, working closely with them to gather all relevant details and context necessary for effective resolution;

• You will be performing in-depth analysis and investigation of each incident, identifying technical and functional factors contributing to the issue, and determining the appropriate remediation path; 

• You will be diagnosing system faults to assess whether newly reported incidents are linked to existing known errors, previously documented issues, or entirely new problems requiring further analysis; 

• You will be collaborating with your Domain Lead, discussing technical details, solution approaches, and related business domain processes to ensure alignment between support resolution and operational needs; 

• You will be directly communicating with end customers when additional information or clarification is required, ensuring a clear understanding of the reported issue; 

• You will be identifying, documenting, and reporting potential problems to the Problem Manager for assessment and prioritization within the problem management process; 

• You will be reviewing, analyzing, and investigating problems in order to determine their root causes, proposing and implementing corrective actions, permanent solutions, or preventive measures;

• You will be working with your Domain Lead to evaluate problem resolution approaches and provide recommendations for improvement;

• You will be determining whether an incident or problem requires a formal change request, ensuring that any system alterations follow established change management processes;

• You will be analyzing business processes impacted by incidents or problems, contributing suggestions for process enhancements or clarifications that can improve service quality and prevent recurring issues.

• 3+ years of professional experience as a Full Stack Developer, with proven expertise in application analysis, troubleshooting, and resolution of complex technical issues;

• 1+ year of experience in Level 2 Application Support, including exposure to Incident, Problem, and Change Management processes;

• Work in a hybrid set up (3 days onsite in Alabang, Muntinlupa and 2 days WFH) – Necessary condition;

• Strong proficiency in C# / .NET, including backend application development and debugging;

• Hands-on experience with Angular for building and maintaining front-end components; 

• Familiarity with TypeScript for maintaining and enhancing legacy front-end solutions;

• Proficiency with Visual Studio and VS Code as development environments;

• Knowledge of Git and Gitflow workflows for version control and collaborative development; 

• Experience with Azure DevOps, including backlog tracking, CI/CD pipelines, and code repository management;

• Ability to handle application support activities in alignment with current user specifications and operational requirements; 

• Capability to translate user requirements into effective program code while ensuring maintainability and scalability; 

• Strong analytical and problem-solving skills, with the ability to interpret operational needs and devise integrated, innovative solutions. 

• Experience in business domain processes, providing industry-specific context to technical solutions;

• Exposure to Micro Frontend Architecture for modular, scalable application design;

• Familiarity with Bootstrap, CSS, and for UI and backend enhancements;

• Experience working with Azure Functions for serverless application development;

• Background in unit testing using frameworks like Cypress and Jest;

• Ability to write and maintain clear, concise technical documentation for both development and support purposes.

• Salary for work amounting to 80,000 – 90,000 PHP;

• Monthly transportation allowance of ₱4,000;

• ₱3,600 monthly de minimis non-taxable allowance;

• HMO coverage from day 1 for you and 1 dependent;

• Equipment provided;

• Optical coverage;

• Year-end leave monetization;

• Gym subscription;

• Monthly supply of coffee