Customer Success

Looking for candidates from the Philippines
Position: Customer Success & Operations Coordinator
Work hours: 9:00AM - 6:00PM Gold Coast Time
Compensation range: AU$2,500/month

At RunRemote our mission is to help connect the top-rated remote talent with the world's best job opportunities. Our key markets and clients are located in the US, AUS, UK & Canada just to name a few. All of our roles are full-time and 100% remote, cutting out the daily commute, and providing top-rated talent with the best job opportunities, all from the comfort of their home. 

About our client
Our client is a fast-growing Australian-based media and podcast production company that inspires, educates, and connects with entrepreneurs, investors, and business leaders. Through their weekly podcast, small group workshops, and coaching programs, they share real stories of success and failure, highlighting genuine business and investment experiences. The team is dynamic, fast-moving, and committed to producing high-quality content that leaves a lasting impact.

About the role

Our client is seeking a Customer Success & Operations Coordinator to support their rapidly growing Property Coaching program. This role blends customer success, onboarding, and operational support ensuring every student feels valued, supported, and guided throughout their coaching journey.

The ideal candidate will be the main point of contact for all students, managing their onboarding, providing ongoing assistance, and keeping communication clear and proactive. As the first team member dedicated exclusively to Property Coaching, you'll work closely with the business partners and operations team to create a seamless client experience and help scale the program as it continues to grow.

Responsibilities:

• Act as the central point of contact between students and internal stakeholders, directing queries and resources appropriately.
• Coordinate onboarding by sending welcome messages, scheduling calls, and walking new students through the process.
• Manage all student communications via email, WhatsApp, and Facebook, ensuring clarity and prompt responses.
• Track and document all client interactions and updates using Sheets, Asana, or GHL (GoHighLevel).
• Send updates, reminders, and event details (e.g. coaching calls, workshops, or quarterly meet-ups).
• Maintain records of communication, student progress, and issue resolutions.
• Liaise with internal stakeholders to share student feedback and operational updates.
• Draft and distribute approved messages or announcements to student groups across email and social platforms.
  
• Support the coordination of quarterly meet-ups by managing communication and RSVPs.
• Provide logistical and administrative support for events and workshops, ensuring smooth execution and coordination.
• Ensure all operational processes for Property Coaching run smoothly and efficiently.

Requirements:

• Minimum of 3 years of experience in Customer Success, Customer Service, or Operations Support.
• Strong organisational and administrative skills, with excellent attention to detail.
  
• Exceptional communicator, clear, personable, and confident when speaking with clients.
• Strong coordination skills with prior experience assisting in event operations or workshop logistics.
• Comfortable using tools such as Asana, Airtable, GHL, or similar (ClickUp, Trello).
• Experience handling client communications through email, chat, and calls.
• Proactive, self-driven, and comfortable working with minimal supervision.
• A confident, personable communicator who creates a welcoming and engaging environment for students and clients alike.
• Familiarity in property, education, or coaching industries.

Benefits (Inclusive in the given salary range):

• $50 Internet Allowance
• $50 HMO allowance
• 20 days Paid Time Off