Employee Services Sr. Specialist – Global Mobility

Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description
Job Brief:
The role is part of the Global Mobility Team in Manila which is responsible for delivering first-rate support and administrative services to AECOM employees identified for international assignments. The role involves working on medium to high complexity tasks focused on vendor management, assignment management, tax, and immigration, in compliance with service level agreements, policies, governance, and performance targets.

Responsibilities & Duties

• Works independently to manage assigned tasks of medium to high complexity relating to Global Mobility
• Generate cost estimates and assignment letters as per business requirements
• Prepare and consolidate specific reports for all supported regions, including termination reporting and immigration initiations through AssignmentPro, ServiceNow, and Workday
• Communicate with vendors to initiate all vendor related services
• Support all invoice related activities
• Collaborate, coordinate, and consult with GM Leads and other internal teams including Payroll, Finance, and Tax Teams
• Process and maintain data on all mobility related systems, following standard protocols for electronic personnel file management and document storage
• Responsible for ensuring confidentiality is always maintained
• Ensure adherence to audit and regulatory requirements both internal and external (e.g. GDPR, AECOM Privacy Policy and SOX) for compliance and risk mitigation
• Support, train, and coach team members
• Ensure that cases are handled in a timely and accurate manner.
• Escalate cases when appropriate, following specified guidelines.
• Contribute to SOP/DTP maintenance process by identifying opportunities to improve current processes, escalate for discussion and decision and revise documents accordingly.
• Contribute specialized expertise to assigned projects and provide key updates to Team Lead and Manager
• Contribute/ to continuous improvement initiatives and participate on continuous improvement projects as required.
• Escalate issues when necessary and provide input into the completion of incident reports to enable effective issue investigation and continuous improvement.

Attribute:

• Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
• Ability to develop and maintain good customer relationship with the ability to initiate ways to improve customer experience (Customer Service)
• Proactively finds ways to improve customer experience (Customer Service)
• Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication)
• Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for non-standard and unique scenarios; ensure prioritization of urgent requests (Problem Solving)
• Ability to provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task (Coaching)

Qualifications
Qualifications & Requirements
Minimum Requirements:

• Bachelor's degree or at least 5 years of relevant work experience
• Experience working in an outsourcing, shared services, or similar model with compensation-related role or other similar functions is preferred
• Intermediate knowledge and understanding of expatriate tax and/or global mobility
• Experience using Oracle, Workday, ServiceNow, AssignmentPro or other similar platforms and tools is preferred
• Intermediate proficiency in MS Office tools

Additional Information
Working Environment and Physical Demands:

• Ability to work on a mid/night shift schedule
• Amenable to work in a hybrid working arrangement/set-up

About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, and service recognition awards.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at

What Makes AECOM a Great Place To Work
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.