L2/L3 Helpdesk Technician

1 week ago

Ayala Alabang, National Capital Region, Philippines Platserv PH Full time $200,000 - $350,000 per year

**You must be able and willing to work from site in Filinvest City (Asian Star Building)**

Platinum Outsourcing is an award winning, Australian owned and managed co sourcing BPO – operating out of both the Philippines and Indonesia. We are a fast growing scale-up, opening our first offices in the Philippines only 4.5 years ago (and growing to 200+ employees in that time).

We have plans to expand to 500+ employees over the next 3 years.

We are seeking an experienced Level 2 Helpdesk Technician, who has a minimum 3 years experience on an Australian account, ideally supporting a retail business with brick and mortar stores.

Please review the following criteria carefully before applying.

The role:

  • Resolve Tier 1 and Tier 2 support requests, including troubleshooting systems and devices for Windows computers
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Manage IT onboarding and offboarding processes for new employees
  • Work with the IT and Operations teams on business initiatives for continuous improvement
  • Other ad-hoc tasks

Required Experience:

  • 3-5 years of proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or a similar role within an AUS entity
  • Microsoft Certified
  • Networking / Firewall experience
  • Exceptional communication and interpersonal skills
  • Tertiary qualifications in IT or a related field

What we offer:

  • Above market remuneration
  • HMO from Day 1 (primary and one dependent)
  • Performance incentives
  • Team building events and activities
  • Brand new IT equipment
  • 15 days VL
  • 5 days sick leave
  • 13 month and all other government mandated benefits

  • L2 Application Support Analyst

    5 days ago

    Ayala Alabang, National Capital Region, Philippines UPTC Full time

    Key Responsibilities1. Incident ManagementReceive and resolve incidents escalated from L1 Support, ensuring complete and detailed analysis.Perform deep investigation to identify root cause, whether related to known errors or existing records.Collaborate with Team Lead for guidance on incident resolution and business domain processes.Handle P1/Major...

  • L3 Application Support-Java

    3 days ago

    Ayala Alabang, National Capital Region, Philippines NYGC Services, Inc. Full time

    Job Title: L3 Application Support-JavaLocation: Alabang, Muntinlupa (Hybrid - 3x per week RTO)Mode of Hiring: Full-time ContractShift: Night ShiftJOB DESCRIPTIONPosition Title: L3 Application Support Incumbent:Department: Development and Support Job Level:I. POSITION OBJECTIVE/ JOB SUMMARY: (Brief description of why the position exists or the overall purpose...

  • L3 Application Support

    3 days ago

    Ayala Alabang, National Capital Region, Philippines NYGC Services, Inc. Full time

    Role: L3 Application Support (Full Stack)Location: Alabang MuntinlupaWork Setup: Hybrid - 12x a month or 3X a weekWork Shift : Mid ShiftJob Description:I. POSITION OBJECTIVE/ JOB SUMMARY: (Brief description of why the position exists orthe overall purpose of the job.)● Last level of application support that performs deep analysis, troubleshoots, modifies...

  • L3 Application Support|Hybrid

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Uptitude Training Corporation Full time ₱30,000 - ₱60,000 per year

    QualificationsEducation:Bachelor's or College degree in Computer Science, Computer Engineering, Information Technology, or related technical field. Other degrees are acceptable with extensive relevant experience.Experience:Minimum 3 years of experience in programming, analysis, and troubleshooting applications.Minimum 1 year of experience in Level 2...

  • L3 Application Support|Hybrid

    7 days ago

    Ayala Alabang, National Capital Region, Philippines UPTC Full time ₱1,500,000 - ₱3,000,000 per year

    QualificationsEducation:Bachelor's or College degree in Computer Science, Computer Engineering, Information Technology, or related technical field. Other degrees are acceptable with extensive relevant experience.Experience:Minimum 3 years of experience in programming, analysis, and troubleshooting applications.Minimum 1 year of experience in Level 2...

  • Full Stack Support Engineer – C#/.Net

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines GECO Asia Pte. Ltd Full time ₱900,000 - ₱1,200,000 per year

    About UsWe are a specialist IT consulting firm supporting global business applications and platforms. We deliver mission-critical services to clients using advanced technologies and lean teams.We're looking for a proactive ull Stack Support Engineer – C#/.Net & ReactJS who thrives in resolving complex issues, driving system improvements, and supporting...

  • L3 Application Support|Hybrid

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines UPTC Full time ₱900,000 - ₱1,200,000 per year

    Qualificationsa. Education● Bachelor's or College degree in Computer Science, Computer Engineering, Information Technology and/or related field. Other degrees are welcome as long as he or she has extensive related experience.b. Experience● Has at least (3) years of experience in computer programming, analysis and troubleshooting application● Has at...

  • IT Helpdesk Support L2

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Electrodry Full time ₱900,000 - ₱1,080,000 per year

    DAY ONE, FULLY COVERED (AND FULLY FED) Enjoy free daily lunch and HMO with medical coverage right from the start.Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insuranceRewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company eventsGrowth &...

  • L3 Application Support

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines New York Global Consultants Inc. (NYGCI) Full time ₱1,200,000 - ₱2,400,000 per year

    JOB DESCRIPTION:Project Role: L2 Application support – Full StackLocation: Alabang MuntinlupaWork setup: HybridJob Requirementsa. Education· Bachelor's or College degree in Information Technology, Computer Engineering, and/or related fields. Other courses are welcome as long as he or she has extensive related experience.b. Experience· Minimum of three...

  • Java Application Support

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines GECO Asia Pte Ltd Full time ₱1,200,000 - ₱2,400,000 per year

    About Us:GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.Position: Java Application SupportWe are seeking a Java Application Support to act as the final escalation point for the most complex production issues in our enterprise...