Trade Middle Office Associate

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambition

s.

We are currently seeking an experienced professional to join our team in the role
of Trade Middle Office Associa

**te.

Role Pur**

pose

The purpose of the role is to provide advice and guidance to processing or checker teams whose activities may include account servicing, client onboarding, payments, sanctions screening, internal business services, internal transactions and credit services. They will possess expertise in a particular field, and will be regarded as Subject Matter Exp

erts.

The job category will carry out some of the following

tasks:

• Assist to ensure that processor and checker teams are equipped with information resources, process information and guidance in order to fulfil thei

r tasks
• Provide guidance on matters on governance, risk and internal control and act as an intermediary between the unit and governance, risk and internal control depa

rtments
• Assist in the management of relationships with internal and where applicable, any external stakeh

olders.
• Provide support to remedial actions to improve pr

ocesses
• The jobholder is responsible for delivering professional and high-quality service to address the needs of key GTS clients They are expected to operate within service level parameters, ensuring operational excellence, collaborative partnership with key stakeholders and proper execution of risk policies and regulations. They should exercise a high degree of standards and ensure ownership and ac

curacy.
• The jobholder is to provide a full range of services as required by GTS clients, including administration, operations, and processing support. This also includes support to internal and external cus

**tomers.

Principal Accountab**

**ilities:

Impact on the**

Business

• Assist to ensure that processor and checker teams are equipped with information resources, process information and guidance in order to fulfil t

heir tasks
• Provide guidance on matters on governance, risk and internal control and act as an intermediary between the unit and governance, risk and internal control d

epartments
• Assist in the management of relationships with internal and where applicable, any external sta

keholders.
• Provide support to remedial actions to improve

**processes

Customers / S**

takeholders

• Maintains and improves superior service delivery by ensuring work is processe

d within SLA
• Demonstrates a comprehensive and detailed knowledge of the external regulatory framework and how it applies to their own busi

ness segment
• Analyses and understands about their customers and communicates what is happening, and why, in their customer's and business segment's local

marketplace
• Translates their knowledge of their customer's and the marketplace in

to practical
• Knows about, understands and can clearly communicate about a range of business sector specific complex customer products, services or

propositions
• Uses their customer knowledge and insight to present them with appropriate products or service solutions, ensuing that customers clearly understand their benefits and

implications
• Readily shares their product knowledge and actively support

s colleagues
• Takes responsibility for ensuring that their product knowledge is current

**and complete

Leadership &**

amp; Teamwork

• Coordinates with the GSC teams to ensure that transactions are proces

sed seamlessly
• Ensure that all mandatory trainings are accomplished in a

timely manner
• Ad hoc duties as required b

y the business
• Enjoys differences between people, sees them as an opportunity to learn and benefit from varied viewpoints and uses their knowledge to adapt their communication style and approach to

their audience
• Communicates in an honest and open way to establish rapport and build useful relationships with people in or outside the team and/or HSBC as part of d

ay-to-day work
• Recognises how their own behaviour affects others' performance and moderates it accordingly, using their influence to ben

efit the group
• Makes time to get to know people in other roles or business areas in order to be able to offer better colleague and/or customer service and/or impr

ove efficiency
• Leads by example, taking accountability and encouraging others

to do the same
• Takes ownership of problems and decisions and engages with others to gain commitment and implement solutions to d

eliver results
• Plans and prioritises their own and/or others work to ensure they are in line with business needs and that resources are used effectively, efficiently and in a

timely manner
• Sets high standards and monitors progress and performance to ensure the required results are delivered on time

**and on budget

Operational Effectivenes**

s & Control

• Ensures that work is processed within service guidelines and regulations to minimize operational risk and cus

tomer complaints
• Ensures proper allocation of tasks on a daily basis to maximise productivity, considering absenteeism and ensuring knowledge gaps are filled with te

am and with self
• Ensures that any changes in in procedures and guidelines are executed accurately and timely within global and local requirements and all processes are handled in accordance with g

lobal procedures
• Involved in streamlining initiatives for proc

ess improvements
• Ensures no instances of sanctions breach/WOLF, FCR violations and other risk factors involv

ed in processing
• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by ext

ernal regulators
• Manage operational risk, including its identification, assessment, mitigation and control, loss identificati

on and reporting
• Fully conversant with FIM, anti-money laundering processes, internal procedures, policies, sanctions and regulat

ory requirements
• Helps their colleagues to consider the importance of risk and compliance policies and procedures and how to follo

w them properly.
• Identifies inefficiencies and suggests ways of improving risk and comp

liance processes
• Encourages people to question their own or others actions in the best interests of HSBC and all stakeholders, and supports

them in doing so
• Identifies and acts on opportunities to improve efficiency and grow revenue in a

sustainable way.
• Makes considered decisions and presents clear, factual and coherent recommendations to others, based on analysis and assessment of potential benefits a

nd implications.
• Adapts readily to change and helps others to understand the why, what and how of change, motivating them to contrib

ute effectively.
• Suggests and welcomes different perspectives as a way of understanding situations, solving problems and meeting colleague, customer or

**business needs.

Experience, Skills an**

d Qualifications

• Excellent knowledge and experience in trade products, operations, trade cycle an

d customer service
• Good understanding of customer groups and supporting bu

siness initiatives
• Good understanding of operational risk related to the underlying

Trade Transactions
• Strong interpersonal, influencing and co

mmunication skills
• A good team player who possesses strong interpersonal, influencing and co

mmunication skills
• Strong organizing and time

management skills
• Can work independently and quickly, with good attention to detail and

solutions oriented
• Good command of spoken and written

English desirable
• Self-motivated with initiatives to take on new and additiona

l responsibilities
•

A Bachelor degree

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need w

**ill be prioritised.

You'll achieve more**

when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is avai

lable on our website.

Issued by Hong Kong and Shanghai Banking Corporati

on Limited Philippines