IS Technician

Job Description
Please note, the grade and content for this Job may be subject to change. This will be reviewed and updated in system by the end of Q1. Help end-users resolve issues with computer hardware or software. Respond to user inquiries, troubleshoot and diagnose problems, and identify solutions with IT equipment and applications.

Responsibilities

• Administration: Produce, update, and provide best practice support on a wide range of Microsoft documents, databases, and other departmental systems.
• Client & Customer Management (Internal): Help manage internal clients by carrying out standard activities and providing support to others.
• Knowledge Management System: Use the knowledge management system to access specific information.
• Data Management: Help others get the most out of data management systems by providing support and advice.
• Documentation and Backup: Draft and maintain basic technical and/or user documentation to a high standard, and create backup files to ensure instant recovery if problems occur.
• User Support: Provide advice, training, and assistance to users to resolve queries and ensure the applications/website capabilities are well understood by the business.
• Faults Diagnosis and Correction: Provide initial fault isolation and propose resolution for approval by more senior colleagues to limit and address issues promptly.
• Work Scheduling and Allocation: Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.
• Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Operational Compliance: Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Competencies

• Ensures Accountability – Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.
• Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.
• Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, pays attention to others' insights, advice, or instruction, grasping the main elements. Promptly shares relevant information with the right amount of detail.
• Manages Complexity – Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
• Decision Quality – Makes good and timely decisions that keep the organization moving forward. For example, knows when to act independently and when to escalate issues. Integrates various inputs, decision criteria, and trade-offs to make effective decisions. Typically makes good independent decisions.
• Plans and Aligns – Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.
• Tech Savvy – Anticipates and adopts innovations in business-building digital and technology applications. For example, investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.
• Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.

Skills

• Computer Skills – Works with full competence to understand and effectively use standard office equipment and standard software packages to support business processes. Typically works without supervision and may provide technical guidance.
• Verbal Communication – Works with full competence to express ideas, request actions, formulate plans, & policies by means of clear and effective verbal communications. Typically works without supervision and may provide technical guidance.
• IT Testing – Works with full competence to design, execute and report on systems/service tests to ensure that an application functions as specified in the requirements. Typically works without supervision and may provide technical guidance.
• Database Administration – Works with full competence to design, implement, administer, maintain, and manage databases. Typically works without supervision and may provide technical guidance.
• Document Management – Works with full competence to use document management tools to manage, view, organize, and store documents. Typically works without supervision and may provide technical guidance.
• Database User Interfaces and Queries – Works with full competence to create and run queries and interact with various database interfaces and query languages. Typically works without supervision and may provide technical guidance.
• Metadata Management – Works with full competence to create and manage metadata systems and solutions to ensure information can be adequately found, shared, and maintained across an organization. Typically works without supervision and may provide technical guidance.
• Office Systems Management – Works at an intermediate level to select and deploy the appropriate office system and to use it to optimum effect. Typically works with guidance.
• Expert System Management – Works at an intermediate level to adopt solutions to automate and manage multiple applications and functions within an organization. Typically works with guidance.
• Knowledge Management – Works with full competence to put processes in place to support the creation and use of the information, data and intellect that exists in the people who work for an organization, to support the achievement of goals. Typically works without supervision and may provide technical guidance.
• IT Support – Works with full competence to monitor, diagnose and fix problems with technology products. Typically works without supervision and may provide technical guidance.
• Program Installation, Versioning, and Configuration – Works at an intermediate level to install, set up, configure, and manage software and environments. Typically works with guidance.
• Operating System Setup and Maintenance – Works at an intermediate level to set up and maintain operating systems. Typically works with guidance.
• Graphics Card Installation and Management – Works at an intermediate level to install graphics card drivers and troubleshoot issues with graphics card driver performance. Typically works with guidance.
• Categorizing and Classifying Information – Works with full competence to utilize systems and tools to support categorizing and classifying data and information. Typically works without supervision and may provide technical guidance.

Education

• Post-Secondary Non-Tertiary Education

Experience

• General Experience: Sound experience and understanding of straightforward procedures or systems (7 to 12 months)
• Managerial Experience: Very limited (0 to 3 months)

Traits

• Focus – Preference for organization, procedure, and exactitude.
• Need for Achievement – A tendency to work intensely to achieve and exceed difficult standards.
• Persistence – A tendency toward passionate and steadfast pursuit of long-term goals, in spite of obstacles, discouragement, or distraction.
• Adaptability – Comfort with unanticipated changes of direction or approach.
• Curiosity – The extent to which a person is likely to tackle problems in a novel way, see patterns in complex information, and pursue deep understanding.
• Composure – The ability to stay calm and poised in stressful, difficult, or ambiguous situations.
• Openness to Differences – A desire to consider and explore differences in perspective, thought, and experience of persons from a variety of backgrounds.
• Confidence – The degree to which a person is convinced that they control the course of events in their lives.
• Optimism – The degree to which people are comfortable with themselves and positive about life.
• Sociability – The natural inclination to engage with and interact with others.
• Credibility – The degree of consistency between a person's words and actions.
• Humility – The degree to which a person is seen as courteous, free from self-absorption, and easy to get along with.
• Situational Self-Awareness – The ability to stay attuned to one's own experiences, motivations, and reactions in the present moment.
• Tolerance of Ambiguity – Comfort with uncertain, vague, or contradictory information that prevents a clear understanding or direction.
• Empathy – Being attuned to others' feelings,motivations and concerns.
• Trust – An expectation of honesty and forthrightness on the part of oneself and others.
• Affiliation – A preference for aligning with a larger team or organization toward a common goal.
• Risk-Taking – A willingness to take a stand or take chances based on limited information.
• Assertiveness – The degree to which people enjoy taking charge and directing others.
• Influence – The ability to motivate and persuade others.

About Us
Come together and make a meaningful impact.
We bring our people together to create something bigger and solve some of the world's most complex problems. Come and experience the power of commitment and see strategy and ideas come to life when you join GHD.

Let's drive real change.
Our Pledge to You
At GHD, we don't just believe in the power of commitment, we live and breathe it every day.

That's why we pledge to empower our people to make a positive impact. Combining our deep technical expertise with the capabilities of our clients and partners, we respond to some of the most complex challenges facing our planet today.

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Who We Are
GHD is a global professional services company that leads through engineering, architecture, and construction expertise. We are an employee-owned company with over 11,000 diverse and skilled individuals, across more than 200 offices spanning five continents.

The Power of Commitment is our brand promise. It's what makes us different. We are bound to our stated vision and determination to address humanity's most urgent needs: to make water, energy and urbanisation sustainable for generations to come.