NO Final Interview Call Center

2 days ago

San Fernando, Central Luzon, Philippines YWA HUMAN RESOURCE CORPORATION Full time ₱104,000 - ₱130,878 per year

About the role

YWA Human Resource Corporation is seeking enthusiastic and customer-focused individuals to join our dynamic call centre team in Pampanga, Central Luzon. As a Call Centre Representative, you will play a crucial role in providing exceptional customer service and support to our diverse clientele. This is a full-time position that offers a competitive salary, generous benefits, and the opportunity to be part of a company committed to empowering its employees.

What you'll be doing

  1. Handling inbound and outbound customer calls with professionalism and empathy
  2. Responding to customer inquiries, concerns, and requests in a timely and efficient manner
  3. Troubleshooting and resolving customer issues to ensure a positive customer experience
  4. Maintaining accurate records and documentation of customer interactions
  5. Collaborating with team members to share best practices and continuously improve customer service processes
  6. Adhering to company policies, procedures, and quality standards

What we're looking for

  1. Previous experience in a call centre or customer service role, preferably in the service industry
  2. Excellent communication and interpersonal skills, with the ability to listen actively and respond effectively
  3. Strong problem-solving and critical-thinking skills to handle a variety of customer inquiries
  4. Familiarity with computer systems and customer relationship management (CRM) software
  5. A friendly, patient, and empathetic demeanour that puts customers at ease
  6. Flexibility to work in a fast-paced environment and adapt to changing priorities

What we offer

At YWA Human Resource Corporation, we value our employees and strive to provide a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

  1. Generous sign-on bonus of 15,000 PHP
  2. Comprehensive health insurance coverage
  3. Opportunities for career advancement and professional development
  4. Paid time off and holiday leave
  5. Employee discounts on various products and services
  6. A positive, team-oriented culture that celebrates success

About us

YWA Human Resource Corporation is a leading provider of innovative HR solutions, dedicated to empowering organisations and individuals to reach their full potential. With a strong track record of success, we are committed to creating an inclusive and supportive work environment that enables our employees to thrive. Join our team and be a part of our mission to redefine the future of work.

Apply now and take the first step towards an exciting new career with YWA Human Resource Corporation.

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