Financial Counselor

We are seeking an experienced and detail-oriented Financial Counselor with strong expertise in Preservice financial counseling and insurance verification. This role focuses on guiding patients through their financial responsibilities, including insurance coverage, copays, deductibles, and preauthorization requirements, while maintaining empathy, professionalism, and accuracy in every interaction.

You'll handle high-volume benefit verification, cost estimation, and outbound patient and insurance calls in a fast-paced environment. Your work directly supports a positive patient experience and the organization's revenue cycle performance.

Key Responsibilities:

• Review and verify insurance eligibility and benefits for all scheduled patients, ensuring accuracy in coverage details, copays, deductibles, and coinsurance.
• Generate 100 to 150 financial estimates per day, ensuring accuracy in CPT codes and procedure costs.
• Contact insurance companies promptly to confirm benefits, preauthorization requirements, and coordination of benefits.
• Communicate with patients to discuss financial responsibilities, including out-of-pocket estimates, copays, and high-balance collections (over $1,000).
• Proactively collect payments or establish payment plans in accordance with company policy.
• Identify and review bad debt or default accounts, escalating per protocol.
• Maintain proficiency across insurance portals to retrieve and verify benefits efficiently.
• Collaborate with the Financial Team Lead, Front-End Revenue Cycle Manager, and center staff to ensure smooth financial operations.
• Maintain accuracy and urgency in managing multiple verifications and patient accounts daily.
• Ensure compliance with HIPAA and confidentiality standards at all times.

• Minimum of 2 years of experience in a healthcare or revenue cycle role, including insurance verification, charge entry, payment posting, or patient collections.
• Strong understanding of insurance concepts such as coinsurance, deductibles, copays, preauthorizations, and coordination of benefits.
• Proven experience handling high-volume outbound calls and fast-paced workflows.
• Proficiency with insurance verification portals and billing systems.
• Prior experience in preservice financial counseling or front-end revenue cycle management.
• Familiarity with EHR or billing platforms and CPT/ICD coding fundamentals.
• Demonstrated ability to work both independently and collaboratively in a team setting.
• Excellent verbal and written communication skills; able to simplify complex billing details for patients.
• Highly organized, adaptable, and capable of managing competing deadlines with accuracy.
• Strong interpersonal and problem-solving skills; empathetic and patient-centered communicator.
• Amenable to work during U.S. business working hours.

Work-from-Home Device Requirement:

• Device: Personal computer with Intel Core i5 or higher, or AMD Ryzen 5 or higher
• Internet: Wired connection with at least 50 Mbps download speed, plus a backup connection (e.g., mobile hotspot or prepaid Wi-Fi)
• Work Environment: Quiet, well-lit space with minimal background noise

• Permanent Work From Home
• Weekly Paychecks
• Fixed Weekends Off
• HMO Reimbursement on your 90th day
• Thriving Company Culture with Complete Autonomy
• Exclusive Specialized Training Programs
• Unlock Your Potential with a Highly Competitive Salary

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Who are we?

MedCore Solutions is the healthcare division of BizForce, dedicated to supporting U.S.-based healthcare clients through a skilled remote workforce in the Philippines. We specialize in connecting top clinical and administrative talent with reputable healthcare organizations, ensuring high-quality care delivery while providing rewarding work-from-home careers.

Why work for Bizforce? 

Bizforce is a global remote workforce solutions company currently partnering with some of the largest Architectural and Engineering firms in the world. If you are looking to advance your career and improve your skills with an industry leader, we encourage you to apply today Bizforce was founded with one goal – to deliver dependable high-quality skilled labor and business processes to US-based companies at affordable prices. Bizforce has grown rapidly and allows the best talent in PH to work remotely from home with the latest technology and resources. BizForce is proud to partner with PH to deliver qualified, professional workers, giving our Architects and Engineers the ability to have an unbeatable career and work from home.