AU RTO Student Support Officer

2 days ago

Quezon City, National Capital Region, Philippines PeoplePartners Inc Full time ₱250,000 - ₱500,000 per year

This is a remote position.

AU RTO Student Support Officer (Remote)
Background
  • We're PeoplePartners, a proud Great Place to Work-Certified employer, hiring on behalf of one of our awesome clients in the training and tourism industry. They're growing, and we're on the lookout for an organized, detail-loving admin superstar who's ready to jump into the world of Australian Registered Training Organisations (RTOs). 
About the Role
  • You'll support the training team by keeping student records shipshape and processes running smoothly. No two days are the same, but every day matters.
Your Key Responsibilities:
  • Answer student and team enquiries via phone and email.
  • Enter enrolments and registrations into the Student Management System (PowerPro).
  • Keep trainee info updated and accurate.
  • Prep training resources (like plans and assessments).
  • Collaborate with the Training Manager to stay on top of government reporting.
  • Receipt and process assessments, and assist Trainer/Assessors with efficient result recording.
Requirements About YOU
  • You love getting the details right and find joy in making things run smoothly behind the scenes.
  • You're a fast learner and not afraid of new systems.
About YOUR Work History
  • Maybe you've worked in admin, customer service, or data entry before—but it's not a deal-breaker.
  • Familiarity with Australian RTOs is a bonus, but we'll train the right person.
  • Solid English skills (written & verbal).
  • Experience with MS Outlook, Word, and Excel.
About the Culture YOU Thrive In
  • You're team-spirited, fun, and care about people and the planet.
  • You like to laugh, ask questions, and contribute to a mission bigger than the to-do list.
Key Responsibilities YOU Can't Wait to Do
  • Master the systems.
  • Keep students' records tidy.
  • Support the trainers so they can shine.
  • Choose your future growth path: accounts or LMS (yes, really).
How YOU Will Be Measured
  • Speed and accuracy of data entry.
  • Timely communication and task completion.
  • Feedback from trainers, students, and the Training Manager.
When & Where YOU Will Work
  • Monday to Friday, Day-shift - QLD time.
  • Remote (PH-based).
Sound like your kind of role? Apply now and help shape the future of learning

Benefits
  • Permanent Work-from-home setup
  • Company-provided equipment
  • Secondary Wi-Fi Modem
  • 21 Leave Credits Annually - Leave benefits begin on Day 1.
  • 100% conversion of UNUSED leave credits
  • HMO on Day 1
  • 13th Month Pay
  • Monthly Gift Voucher
  • Milestone Tokens (Birthday/Anniversary/Christmas).
  • A Life Beyond the Screen #WorkLifeBalance.
  • Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.

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