Customer Success Specialist

2 weeks ago

Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time

OpenLoop is looking for a Customer Success Specialist to join our team remotely or at our HQ in Des Moines, Iowa. This role will be a member of the Operations team, collaborating closely with the Director of Customer Success to ensure a seamless user experience for clients from contract signing through relationship growth.

About the Role

Responsibilities include, but are not limited to:

  • Gather complex needs and align them with proper internal resources needed to power our partners' care delivery systems

  • Continuously improving existing processes to evolve our product and offerings

  • Identifying gaps and training clinicians on various requirements needed to run our services

  • Working closely with the Implementation, Account Management, and Clinician Advocacy Teams to close gaps in product and skills development

  • Management of clinician scheduling and communication

  • Implementing client and patient workflows into tech platforms spanning a variety of verticals

  • Data entry and integrity

  • Acting as a proxy for the Customer Success and Implementation manager on various meetings and workflows such as legal, customer success, and communications

  • Improving team efficiency by creating optimum processes with technology and people

Requirements

  • 1+ years of experience working on projects in a startup or healthcare environment required

  • Proven capacity to learn new technologies for maximum project success

  • Ability to construct effective emails giving clients and internal stakeholders all necessary background and project updates

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

Our Company Culture

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

We're based out of Des Moines, Iowa, but we've got teammates spread across the US in many departments. Day to day, we collaborate most frequently using Slack, Notion, Linear, Figma, FullStory, and Zoom.

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