Cybersecurity Operations Engineer

12 hours ago

Taguig, National Capital Region, Philippines Satellite Office Full time $104,000 - $130,878 per year

CYBERSECURITY OPERATIONS ENGINEER

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A/AN CYBERSECURITY OPERATIONS ENGINEER?

The Senior Security Engineer is pivotal in delivering, managing, and supporting security solutions that ensure our customers' environments are secure, efficient, and resilient. This role combines hands-on implementation, customer enablement, project leadership, and pre-sales expertise. This ensures Infotrust customers receive high-value, strategic security outcomes, tailored to their business needs.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

  • Lead the implementation, optimisation, and support of advanced security technologies across customer environments, including SIEM, EDR, Email/Web Security, Cloud Security, and Identity solutions
  • Drive continuous improvement in security detection, visibility, and operational maturity, in collaboration with internal teams and customer stakeholders.
  • Work closely with the PMO to support structured delivery of security initiatives, ensuring alignment with scope, cost, and quality expectations.
  • Act as a key point of technical escalation for customer engagements and internal engineering challenges.
  • Champion quality assurance across engineering deliverables, including documentation, deployment standards, and service transition.
  • Mentor and guide junior engineering staff through knowledge sharing, technical reviews, and process alignment.
  • Engage directly with customers to provide strategic security advice, articulate technical solutions, and build trusted long-term relationships.
  • Support sales and pre-sales by contributing to solution design, scope validation, and proposal development.
  • Develop and maintain technical documentation, including architectural diagrams, implementation plans, tuning guides, and operational runbooks.
  • Stay abreast of emerging threats, techniques, and technologies to help evolve service offerings and maintain relevance in a fast-changing landscape.

WHAT ARE WE LOOKING FOR?

  • 5–7 years of experience in Security Engineering, ideally in customer-facing or managed services roles.
  • Proficient in: SIEM platforms (Splunk, Microsoft Sentinel, Rapid7 InsightIDR, CrowdStrike NG-SIEM)
  • EDR/XDR solutions (CrowdStrike, Microsoft Defender)
  • Email & Web Security
  • Cloud Security Posture Management (CSPM)
  • Identity & Access Management (IAM)
  • Microsoft Exchange & Office 365 Security
  • Windows (AD, DNS, DHCP), Mac, and Linux systems
  • TCP/IP, firewalls, IDS/IPS
  • Familiar with IT service management frameworks and QA standards
  • Strong understanding of threat intelligence, security frameworks (MITRE ATT&CK, NIST, CIS), and incident response
  • Experience with automation and scripting (e.g. PowerShell, Python)
  • Industry certifications preferred: CISSP, Microsoft Security, AWS/Azure Security, CompTIA Security+ or equivalent
  • Splunk Enterprise Admin or Splunk Core Consultant certification/skills

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