Grievance/Appeals Rep I
2 days ago
Position Title:
Grievance/Appeals Rep I (PHL)Shift:
Job Description:
Responsible for reviewing, analyzing and triaging correspondence in accordance with policies and procedures. Primary duties may include, but are not limited to: Conducts investigation and review of incoming correspondence involving provision of service and benefit coverage issues. documents interactions. Generates written correspondence to customers such as members, providers and regulatory agencies. Performs research to respond to inquiries and interprets policy provisions to determine the extent of company's liability and/or provider's/beneficiaries entitlement. Responds to appeals from CS Units, Provider Inquiry Units, members, providers and/or others for resolution or affirmation of previously processed claims. Ensures appropriate resolution to inquiries, grievances and appeals within specified timeframes established by either regulatory/accreditation agencies or customer needs. Identifies barriers to customer satisfaction and recommends actions to address operational challenges Requires K12 education (Senior HS) or equivalent and 1-2 years' experience in health insurance business including customer service experience; or any combination of education and experience, which would provide an equivalent background. Good verbal and written communication, organizational and interpersonal skills. PC proficiency, WGS/STAR experience preferred, Previous claim or adjustment experience preferred, Familiarity with medical coding and medical terminology.
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Customer Care Rep I
2 days ago
PHL-Taguig City-Alliance Global Tower, th Ave, Corner th St, Uptown Bonifacio, Philippines Carelon Global Solutions Full time ₱250,000 - ₱500,000 per yearPosition Title:Customer Care Rep I (PHL)Shift:Job Description:Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery. Primary duties may include, but are not limited to: Responds to...
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Customer Care Rep I
2 days ago
PHL-Taguig City-Alliance Global Tower, th Ave, Corner th St, Uptown Bonifacio, Philippines Carelon Global Solutions Full time ₱200,000 - ₱300,000 per yearPosition Title:Customer Care Rep I (Q4)- ManilaShift:Job Description:Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.Must pass the appropriate pre-employment test battery. Primary duties may include, but are not limited...
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Customer Care Rep II
2 days ago
PHL-Taguig City-Alliance Global Tower, th Ave, Corner th St, Uptown Bonifacio, Philippines Carelon Global Solutions Full time ₱250,000 - ₱500,000 per yearPosition Title:Customer Care Rep II - ManilaShift:Job Description:Responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Proficient in all basic customer service areas performs some but not all types of moderately complex function. Must be able to...
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Nurse Medical Mgmt I
2 days ago
PHL-Taguig City-Alliance Global Tower, th Ave, Corner th St, Uptown Bonifacio, Philippines Carelon Global Solutions Full time $40,000 - $80,000 per yearPosition Title:Nurse Medical Mgmt I (PHL)Shift:Job Description:Responsible for collaborating with healthcare providers and members to promote quality member outcomes, to optimize member benefits, and to promote effective use of resources. Ensures medically appropriate, high quality, cost effective care through assessing the medical necessity of inpatient...
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Nurse Medical Mgmt I
2 days ago
PHL-Taguig City-Alliance Global Tower, th Ave, Corner th St, Uptown Bonifacio, Philippines Carelon Global Solutions Full time $90,000 - $120,000 per yearPosition Title:Nurse Medical Mgmt IShift:Job Description:Responsible for collaborating with healthcare providers and or members to promote quality member outcomes, to optimize member benefits, and to promote effective use of resources for more complex medical issues. Ensures medically appropriate, high quality, cost effective care through assessing the...
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Associate BPM Lead
5 days ago
Taguig, Philippines UST Full timeRole Description UST HealthProof is a trusted partner for health plans, offering an integrated ecosystem for health plan operations. Our BPaaS solutions manage complex admin tasks, allowing our customers to prioritize members’ well‑being. With our commitment to simplicity, honesty, and leadership, we navigate challenges with our customers to achieve...
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Telesales Rep I
2 weeks ago
Quezon City, Philippines RELX Full timeOverview RELX Telesales Rep I role located in Quezon City, National Capital Region, Philippines. Responsibilities Initiate outbound sales contact directly to prospective or assigned call lists to schedule qualified demonstrations, meetings, build pipeline, and produce real business opportunities and convert sales in accordance with approved sales management...
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Customer Care Rep I
2 days ago
Iloilo City, Western Visayas, Philippines Elevance Health Full time ₱200,000 - ₱250,000 per yearPosition Title:Customer Care Rep I - IloiloShift:Job Description:Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery. Primary duties may include, but are not limited to:Responds...
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A&G Analysts
2 days ago
Taguig, National Capital Region, Philippines UST Full time ₱1,200,000 - ₱2,400,000 per yearActing in a quality assurance capacity, Appeals and Grievances Analysts are responsible for processing appeals and grievances by evaluating the organization's initial decisions against CMS guidelines and enrollee benefits, by preparing a detailed summary statement of the appeal or grievance case, including research to substantiate the appeal or grievance,...
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Patient Service Representatives
2 days ago
Bonifacio Global, Metro Manila, Philippines Tenet Global Business Center, Inc. Full time ₱15,000 - ₱25,000 per yearJob DescriptionThe Patient Service Center Representative I is responsible for creating a positive patient experience by accurately and efficiently handling the day-to-day operations relating to a patient's anticipated appointment. The PSC REP I may be assigned to either the financial clearance function or the scheduling function and is expected to maintain...