RMA Coordinator

• Provide real-time assistance to customers via chat regarding return requests and RMA-related concerns
• Guide customers through the return process, including eligibility checks, documentation, and shipping instructions
• Ensure all RMA requests are documented accurately and processed according to company policy
• Review and troubleshoot returned items to confirm defects before approving for RMA
• Coordinate with internal teams to ensure timely updates on return statuses and replacements
• Address inquiries with a helpful and professional tone, ensuring customer satisfaction
• Monitor online feedback and reach out to customers on social platforms to resolve product or return issues
• Update eCommerce listings, including pricing adjustments and promotional offers, as needed
• Follow up with customers post-RMA to ensure their concerns were resolved to their satisfaction

Job Type: Full-time

Pay: Php18, Php19,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Required)

Language:

• English (Preferred)

Work Location: In person