
Business Operations Associate
4 days ago
Location: Remote - with 3-4 times in-person workdays a month
About the Role
We are looking for a proactive and detail-oriented Business Operations Associate to provide vital support across both our e-commerce platforms and Wavee Professionals operations. This role will be a mix of administrative work, operations coordination, and e-commerce support — ideal for someone who's adaptable, resourceful, and eager to learn.
Experience in e-commerce is a plus, but not required. Strong organizational skills, problem-solving abilities, and a passion for contributing to the team's success are key.
Key Responsibilities
1. E-Commerce Support
- Assist in store management and platform upkeep (Lazada, Shopee, etc.)
- Help manage in-platform promotions and campaign setups
- Coordinate with the fulfillment/warehouse team for timely orders
- Support customer service tasks (respond to basic inquiries, track resolutions)
- Assist in affiliate program coordination and tracking
2. Administrative & Operations Support
- Maintain and update trackers, reports, and databases (Google Sheets/Excel)
- Process logistics and deliveries (NinjaVan, Lalamove, J&T) — training provided
- Support creation of presentations, reports, and other team documents
- Assist in inventory tracking and replenishment coordination
- Update and organize internal systems (ClickUp, Slack, etc.)
3. Wavee Professionals Program Support
- Assist in onboarding clinics (adding details to ClickUp pipelines, preparing kits)
- Help schedule and coordinate product orientations and trainings
- Follow up on clinic sales and inventory trackers as needed
- Coordinate replenishments and remittance monitoring
4. Data & Reporting
- Encode and analyze basic sales and operational data
- Help prepare weekly and monthly reports for management review
Qualifications
- Proficient in Google Workspace (Sheets, Docs, Slides) or Microsoft Office
- Highly organized and able to manage multiple tasks at once
- Detail-oriented with good problem-solving skills
- Strong communication skills for internal coordination (not heavily client-facing)
- Willing to learn and take initiative in improving workflows
- Passionate about being part of a growing team and making a meaningful contribution
- Preferred (But Not Required)
- Experience in e-commerce operations or admin work
- Familiarity with logistics booking platforms and/or CRM tools
- Basic data analysis skills
We're looking for someone who:
- Works with dedication and genuine care for the role
- Takes ownership of tasks and sees them through completion
- Is eager to learn and grow with the company
Job Type: Full-time
Benefits:
- Flextime
- Work from home
Work Location: In person
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