NOC Engineer

Schedule: 10:00am to 10:00pm, 10:00pm to 10:00am AEST Shifting ScheduleWhat are we looking for?Skills Required:Minimum of 2-3 years' experience in Infrastructure or Operations support, preferably within a Managed Services EnvironmentPrevious experience in a NOC/Datacentre/Network technician role

Practical experience using Remote Monitoring and Management (RMM) Tools such as Solarwinds N-Central, Orion, Kaseya, Connectwise and experience administering Windows Server environments

Strong analytical and problem-solving skills

Appropriate Tertiary qualifications and/or IT Industry CertificationsNice to Have:Formal training and certification in an industry technology (e.g. CCNA) desirable but not essential

Experience with Microsoft Windows including Active Directory, DNS, DHCP, Microsoft Exchange and/or other messaging environments

Knowledge of Network and Windows Security, Firewalls such as Pfsense, Palo Alto, Vyatta, Cisco ASA etc

Familiarity with Storage and Commercial Backup Technologies (e.g. Veeam, Shadowprotect, Datto, Commvault, Backup Exec)Exposure to Cisco routers/switches, Citrix, VMware, Anti-Virus TechnologiesWhat will you do?Identify and action all incoming major incidents from our monitoring tools in a rapid manner and provide 1st and 2nd level technical support on incidents and requests raised by our customers via email, portal or phone call

Rapidly respond and work to resolve incoming alerts generated from our monitoring tools and manage major/critical incidents while communicating updates to key stakeholders

Perform event management (monitoring and actioning events that happen within both our and our clients' infrastructure environments)Perform initial triage on all networking outages, including L1 troubleshooting and raising cases to the vendor where applicable, and assist in managing the day-to-day monitoring of client backups

Perform upgrades, patching, etc., outside of standard hours where required

Manage our clients' infrastructure according to customer satisfaction in line with our contractual commitments and work autonomously, managing alerts, phone calls, backups, etc. to resolution within SLAProvide excellent customer service and communication to all clients and ensure the integrity and validity of the environments managed on behalf of the company's managed clients

Support all best practice design, implementation, and management of managed infrastructure solutions and identify and provide insight to internal stakeholders on recurring incidents and assist in root cause resolution where required

Ensure the company meets its obligations regarding service levels, network performance, and configurations

Work effectively with the team in transitioning the workflow through to colleagues in the 24-hour roster with clear notes, instructions, and info for handover

Join the awesome team and enjoy these benefits & perks:WFHMedical, Dental Coverage and Life insurance from day 1 of employment

Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)Competitive salary package and annual appraisal

Financial Assistance ProgramMandatory Government Benefits and 13th Month PayRegular Company Events, Work-Life Balance, and Career growth opportunitiesJOIN CONNECTOS NOW ConnectOS is certified as a Great

Place to Work and is a top-rated Philippines employer of choice. We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world.

With over a decade of experience, we specialize in premium resourcing and productivity solutions. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies. #ConnectOSCareers #JoinConnectOSEqual Employment StatementEmployment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status.

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