Lead, Lending Operations

5 days ago

NCR WGC, Philippines Mynt Full time ₱200,000 - ₱600,000 per year

Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today

Customer: Focuses on ensuring high customer satisfaction by resolving issues

efficiently, minimizing escalations, and maintaining strong first-contact

resolution rates.

Financial: Aims to optimize support costs while preserving service quality.

Performance is measured by metrics such as cost per support ticket,

reduction of repeat issues, and improvements in operational efficiency.

Process: Improving support processes and workflows is critical. Success is gauged by response times, backlog volumes, compliance with service level

agreements, adoption of support tools, and the implementation of process

enhancements.

People: Developing and maintaining a skilled, motivated team is essential. Key

measures include employee satisfaction, training completion,, individual

performance, and overall team productivity.

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package

  • Lending Channel Development Manager

    2 weeks ago

    NCR - WGC, Philippines Mynt Full time ₱2,000,000 - ₱2,500,000 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayUnderstand the entire Lending business end-to-end, focusing on KPIs which affect the overall...

  • Collections Agency Lead

    2 weeks ago

    NCR - WGC, Philippines Mynt Full time ₱900,000 - ₱1,200,000 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayOversee External Collections Agencies' operations and performance to  ensure targets are...

  • Incident Management Lead

    2 weeks ago

    NCR - WGC, Philippines Mynt Full time ₱900,000 - ₱1,200,000 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayResponsibilities:1. Incident Management ActivitiesValidates operational & technology risk...

  • Vulnerability and Remediation Lead

    1 day ago

    NCR - WGC, Philippines Mynt Full time ₱1,500,000 - ₱2,500,000 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayWho you'll be working with: If you have a strong background in IT, computer science, or...

  • Lead, Offensive Security Specialist

    1 week ago

    NCR - WGC, Philippines Mynt Full time ₱600,000 - ₱1,800,000 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayKey Responsibilities:Conduct red team operations including penetration testing, social...

  • Lead, Project Risk Management Officer

    3 days ago

    NCR - WGC, Philippines Mynt Full time ₱1 - ₱2 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayYou will be responsible for the following:Conducts and manages the project risk assessment...

  • Threat Detection, Response, and Intelligence Lead

    1 week ago

    NCR - WGC, Philippines Mynt Full time ₱600,000 - ₱1,200,000 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayROLES AND RESPONSIBILITIES:-Clearly and accurately respond to any information security...

  • CX Service Level Manager

    5 days ago

    NCR - WGC, Philippines Mynt Full time ₱600,000 - ₱1,800,000 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayWho you'll be working with:If you have a strong background in IT, computer science, or...

  • Vulnerability Management Senior Manager

    1 week ago

    NCR - WGC, Philippines Mynt Full time ₱600,000 - ₱1,800,000 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayWho you'll be working with: If you have a strong background in IT, computer science, or...

  • Senior Machine Learning Engineer

    2 weeks ago

    NCR - WGC, Philippines Mynt Full time ₱2,000,000 - ₱2,500,000 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayWe are looking for a Senior Machine Learning Engineer with a strong quantitative foundation,...