Lead, Lending Operations

2 weeks ago

NCR WGC, Philippines Mynt Full time ₱200,000 - ₱600,000 per year

Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today

Customer: Focuses on ensuring high customer satisfaction by resolving issues

efficiently, minimizing escalations, and maintaining strong first-contact

resolution rates.

Financial: Aims to optimize support costs while preserving service quality.

Performance is measured by metrics such as cost per support ticket,

reduction of repeat issues, and improvements in operational efficiency.

Process: Improving support processes and workflows is critical. Success is gauged by response times, backlog volumes, compliance with service level

agreements, adoption of support tools, and the implementation of process

enhancements.

People: Developing and maintaining a skilled, motivated team is essential. Key

measures include employee satisfaction, training completion,, individual

performance, and overall team productivity.

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package

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