Senior IT Operations Engineer

1 day ago

Quezon City, National Capital Region, Philippines ECLARO Full time $80,000 - $120,000 per year

Role Title:
Senior IT Operations Engineer  

ECLARO:
A quick Summary

ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.

ESSENTIAL JOB FUNCTIONS

•   Provide technical support, configuration, and troubleshooting for our core applications; Automation Engine, LifePRO, and EAS


•    General knowledge of troubleshooting tools within the IT Ecosystem


•    Hands on experience with Automation Engine and AWS Cloud computing


•    LifePRO and EAS will be learned on the job - experience not required


•    Responsible for nightly cycle support, which can include after-hours incident resolution


•    Ability to design and modify moderately complex automation workflows or batch processes


•   Identify root cause and provide appropriate remediation for incidents that occur in system processing and lead Root Cause Analysis Meetings with minimal assistance


•    Complete the full project lifecycle, including the design, development, testing, and implementation


•    Ability to understand network security, application security, and fileshare permissions


•    Facilitates resolving application issues by working with business, IT professionals, or vendors


•    Responsible for gathering system requirements and supports testing


•    Contributes to the development of project plans and timelines


•   Responsible to adhere to established configuration and change management policies to ensure awareness, approval, and success of changes


•    Perform other duties as assigned

JOB PROFILE
Education:
Bachelor's degree or equivalent experience

Experience:
 3 - 5 years

Competencies:

•    Self-motivated


•    Analyzing information


•    Problem solving skills


•    Leadership


•    Teamwork


•    Excellent communication skills

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