Quality Assurance Specialist
21 hours ago
We are a global company with a footprint in AU, NZ, USA, UK and the Philippines, providing offshore professional staffing solutions for small and medium -sized businesses across various industries, with a focus on Insurance, Home Loans, Financial Planning, Contact Centers, Banking, and Accounting. We seamlessly integrate offshore teams into businesses, helping them boost profitability, productivity, and customer focus. We specialize in delivering tailored solutions that meet the unique needs of our clients. Our approach is deeply rooted in fostering meaningful relationships and driving value for our partners. Job Responsibilities • Resolve cases around incident management & quality assurance.• Follow our internal incident handling procedures and consequence matrices based on the incident types.• Use the best of your judgment to identify lack of quality and rely on facts to deliver consistent feedback to our chauffeurs & LSPs.• Be the master of our internal processes & procedures to provide the best coaching experience for our chauffeurs & LSPs.• Support our Market Managers and provide regular feedback on the performance and quality standards of our partners.• Support our onboarding team by performing activation calls and only allowing chauffeurs meeting quality standards on our platform.• Process internal inquiries regarding incidents, quality related topics and quality assurance.• Maintain stability and a high quality of service in our areas of operation.• Provide regular feedback and conduct check -up calls with our partners.• Provide statistics and insight into current trends within our operational teams.• Ensure delivery of excellent service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.• Provide consistent feedback regarding quality as well as processes.• Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment Requirements • Must have at least 3 -4 years of BPO experience, as a Quality Specialist, Ride -hailing, Dispatch, Travel, and Hotel Reservations is an Advantage. • Have basic computer skills, as well as a working knowledge of essential customer relationship management software.Benefits Why IntoGREAT? Competitive Compensation Package: An attractive salary and comprehensive benefits aligned with market standards. Work -Life Balance Support: Paid time off, wellness programs, and initiatives designed to enhance employees' work -life balance and personal productivity.Career Growth and Development: Opportunities for training and development to help employees advance their skills and grow within the company.Supportive Leadership: A collaborative environment with leaders who provide guidance, mentorship, and recognition to empower employees in their roles Ready to Shape the Future? Step into a role where your skills will fuel growth, inspire change, and create a lasting impact. We're eager to see how you can make a difference with us
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CSR | Quality Assurance Specialist | Eastwood, QC
22 hours ago
Quezon City CPO, National Capital Region (Manila), , Philippines Intogreat Solutions Philippines Full time ₱900,000 - ₱1,200,000 per yearJob Responsibilities:• Resolve cases around incident management & quality assurance.• Follow our internal incident handling procedures and consequence matrices based on the incident types.• Use the best of your judgment to identify lack of quality and rely on facts to deliver consistent feedback to our chauffeurs & LSPs.• Be the master of our...
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Quality Assurance Specialist
2 days ago
, Metro Manila, Philippines Libanet KSA Full timeJoin to apply for the Quality Assurance Specialist role at Libanet KSA LIBANET KSA has been a leader in the Airport and Aircraft Service Industry since 1997, delivering Ground Handling support to over 16 airports across the MENA region. Servicing more than 12,000 aircraft monthly, the company also operates a robust facilities management (FM) division. While...
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Quality Assurance Specialist
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, Metro Manila, Philippines Salmon Group Ltd. Full timeSalmon – Who We Are and What We Do Salmon is a fast-growing consumer fintech group, founded in July 2022 with the vision of creating the best credit-led neobank in Southeast Asia. We chose the Philippines to be our first market and are now a licensed consumer-lending group, working towards becoming a licensed bank (subject to BSP approval). Salmon was...
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Quality Assurance Specialist
2 days ago
, Metro Manila, Philippines Salmon Group Ltd Full timeSalmon is a fast-growing consumer fintech group, founded in July 2022 with the vision of creating the best credit-led neobank in Southeast Asia. We chose the Philippines to be our first market and are now a licensed consumer-lending group, working towards becoming a licensed bank (subject to BSP approval). Salmon was founded by three Co-founders who built...
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Quality Assurance Specialist
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, Pampanga, Philippines Gensai Career Consulting Corp. Full timeResponsibilities Conduct regular inspections and testing of products to ensure quality standards are met. Develop and implement quality assurance processes and procedures. Identify defects and recommend corrective actions. Maintain detailed records of inspections and testing results. Collaborate with production teams to drive continuous improvement. Provide...
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Software Quality Assurance Specialist
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Manila, Philippines Shoppable Business Full timeJoin to apply for the Software Quality Assurance Specialist role at Shoppable Business About The Job The Software Quality Assurance Specialist is responsible for performing quality assurance audits and ensures product integrity. The QA Specialist controls, monitors, and proposes measures to correct or improve the final products and processes to meet...
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Quality Assurance Specialist
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Quezon City, Philippines Cognizant Full timeCognizant Quezon City, National Capital Region, Philippines Quality Assurance Specialist The Quality Specialist (QS) is responsible for assessing the quality of the performance of our service associates who deal with customers. The QS will review multiple-channels interactions pertaining to Support Services for problem identification, accuracy of solution...
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Quality Assurance Specialist
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Manila, Philippines ECAM Full timeOverview ECAM is looking for talented individuals like you! Be the next Quality Assurance Specialist . ECAM’s Quality Assurance Specialist (QAS) is responsible for investigating incidents that happened at properties monitored by the Monitoring Center. Root cause analysis is performed to determine the root cause, corrective action and preventive action...
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Quality Analyst
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Valenzuela, National Capital Region, Philippines Metro Container Corporation Full time ₱400,000 - ₱600,000 per yearWhat you'll be doingDeveloping and implementing quality assurance processes and procedures to monitor and evaluate the quality of our products and servicesConducting regular inspections, audits, and testing to identify and address any quality issues or non-conformancesAnalysing data and generating reports to track quality metrics and drive continuous...
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Software Quality Assurance Specialist
2 weeks ago
, Metro Manila, Philippines ABSI Full timeOperations Specialist at Asticom Group of Companies Job Summary: The Software Quality Assurance Specialist is responsible for ensuring that all software products and systems meet company quality standards and client requirements. This role involves planning, designing, and executing test strategies, identifying defects, and working closely with developers...
