Director of Rooms

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Manila is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand's signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

About the job

We are looking for a guest-centric Director of Rooms who will drive the Rooms Division Business Strategy, ensuring successful leadership and encouragement of the Front of House and Housekeeping teams in order to meet and exceed our guest expectations, enhancing our reputation for excellence. They provide functional assistance and direction to the Rooms operation.

As Director of Rooms, you will responsible for the following duties:

• Oversee all aspects of the Rooms Division, including arrivals, departures, room allocations, and VIP amenities, ensuring a seamless guest experience.
• Maintain high standards of service quality and guest satisfaction by handling feedback and resolving issues promptly.
• Lead and develop a motivated team through training, coaching, and performance management, fostering a culture of collaboration and excellence.
• Implement and maintain Standard Operating Procedures (SOPs) and ensure compliance with health, safety, and company standards.
• Manage budgets for Rooms Division, monitor expenses, and identify opportunities to optimize revenue without compromising quality.
• Collaborate with other departments to ensure smooth operations and proactive communication.
• Drive continuous improvement by reviewing service audits, guest feedback, and operational reports, and implementing action plans.
• Participate in strategic decisions as part of the Executive Committee and contribute to projects impacting the entire hotel.

As Director of Rooms we expect from you:

• Degree in Hospitality Management or related field.
• 8+ years' experience in Rooms Division or Front Office in luxury hotels.
• Strong leadership and team management skills.
• Knowledge of front office, housekeeping, and guest service operations.
• Financial acumen: budgeting, cost control, and forecasting.
• Excellent communication and guest relations skills.
• Familiarity with health & safety standards and SOP implementation.
• Highly organized, detail-oriented, and adaptable.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We're Fans. Are you?

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