Offshore Assistant Support Specialist

1 week ago

Philippines Outsourced Quality Assured Services Inc Full time
Offshore Assistant Support Specialist (Home-based)
Full Time Employee
Job Summary

This role will provide vital administrative, bookkeeping, data management, and customer support functions.

Job Description

About Us:

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

Job Overview:

We are seeking a detail-oriented and proactive Assistant Support Specialist to support our client's fast growing wholesale distribution company. This role will provide vital administrative, bookkeeping, data management, and customer support functions. The ideal candidate will demonstrate strong organizational skills, accuracy, and a willingness to learn U.S. business practices while working closely with our client's Northeast Ohio-based team.

Responsibilities:

Data & CRM Management

  • Update and maintain accurate records in CRM, Hubspot, by performing regular data audits, removing duplicate entries and outdated contacts, and standardizing customer and company information for uniformity.
  • Maintain data in Trello system (categorization, creation, and follow-ups).
  • Scan, organize, and prioritize incoming emails for routing and response.
  • Enter call reports into Hubspot and ensure proper tagging for follow-up.

Administrative Support

  • Perform bill entry and inventory adjustments.
  • Support invoicing and assist with month-end inventory reconciliation.
  • Manage accounts receivable tasks, including ACH/remittance processing.
  • Prepare and send collection notices for delinquent accounts.
  • Record and reconcile employee expense reports and credit card transactions.
  • Conduct credit card reconciliations on a monthly basis.
  • Assist with basic travel arrangements for employees when needed.
  • Provide support in document management, scanning, and organizational tasks.
  • Support research and development projects by helping track technology improvements and process documentation.

Qualifications

  • 3-5 years of experience in administrative, accounting, or office support roles.
  • Strong knowledge of Microsoft Office Suite, QuickBooks, CRM systems (Hubspot), and online collaboration tools.
  • Experience with bookkeeping support tasks such as invoicing, reconciliations, and expense reporting.
  • Detail-oriented with excellent organizational and communication skills.
  • Ability to work independently, manage multiple priorities, and collaborate with a remote U.S. team.

Key Attributes

  • Accuracy and attention to detail.
  • Ability to meet deadlines while handling multiple tasks.
  • Strong problem-solving and process improvement mindset.
  • Professional communication skills with international business etiquette.

Work Schedule: Monday to Friday, 9:00 PM - 6:00 AM Manila Time

Work Arrangement: Home-based

  • Should have strong internet connection (minimum of 50 mbps)
  • Should have own Laptop/PC

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

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