Real Time Analyst

5 days ago


Quezon City, National Capital Region, Philippines VXI Global Solutions Full time

Join Our Team as a Real Time Analyst

As a 
Real Time Analyst
, you'll be responsible for real-time management of the center and/or program's service level performance and other KPIs.

Key Responsibilities

  • Monitor queue real-time
  • Analyze, monitor, and balance real-time staffing levels vis-a-vis call volumes, busy lines, production issues
  • Assist during downtime
  • Prepare real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions

What We're Looking For

  • With at least 6 months to 1 year of experience in Workforce Management
  • Strong oral and written communication skills
  • Open to agent roles with at least 1 year of BPO experience
  • Amenable to report onsite in VXI Panorama - Quezon City

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