Customer Service Representative

19 hours ago

Taguig, National Capital Region, Philippines Acquire Intelligence Full time ₱144,000 - ₱288,000 per year

As a Customer Experience Specialist, you will look after the overall site facility operations. You will give direction to your team and contribute your knowledge and expertise.

You are expected to ensure that the facility is kept clean, secured and safe. While giving our employees and clients superb facility services is your main goal, you also need to stay focused on the following:

Your day could see you:

  • Interacting with customers via live chat or email responding to various financial inquiries, concerns, or requests related to direct deposits, withdrawals, money transfer, disputes, funding or setting up an account, and discussing or promoting Account's banking products and services.
  • Explain, advise on and promote
  • Current's bank products and services to customers. ·
  • Reviewing and analyzing relevant transactions history and relating the information to the customer in a way that reconciles to their present account balance.
  • Correctly refer customer to other support team for any account-specific request or concern such as but not limited to:

o Refund of monthly recurring charge

o Errors when cancelling an account

o Phone number change

o Waiving of fee

o Expediting card request

o Removal of funding sources

o Bank statement request

o Account's name correction

o Downgrade or Re-activation request

o Instant deposit request

o Unsuccessful transaction due to flagged, suspended, or under watchlist account.

o App issue

o Transaction disputes

  • Ensuring compliance with all internal controls and established policies and procedures.
  • Developing deep technical knowledge and know-how on standard banking operations and procedures in the US and comply with various control and account protection measures.
  • Following throughs and ensuring 100% fulfillment of commitment to customer.
  • Handling customer and client interaction with due skill, care and professionalism.·
  • Demonstrating strong verbal and written communication skills.
  • Promoting and demonstrating Acquire's values internally and externally.

A BIT ABOUT YOU

  • With chat/back-office experience in BPO industry
  • A positive can-do attitude.
  • Have very good interpersonal skills (both written and oral)
  • Take ownership for quality, competence, and commitment.
  • Be highly motivated and prepared to work hard.
  • Have high personal energy and enjoy a lively environment.
  • Be highly flexible and welcome change/improvements.

WHAT SUCCESS LOOKS LIKE

  • Uninterrupted business operations.
  • Highly satisfied customers.
  • Achievement of KPIs.
  • Highly motivated and high-performing workforce.

WHAT WE VALUE

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

  • Curious and Clever: Smart questions spark smart solutions.
  • Entrepreneurial Energy: Think like an owner. Solve like a founder.
  • Fast with Intent: We move fast and deliver real results.
  • Laugh and Learn: We don't take ourselves too seriously, just our results.

Job Types: Full-time, Permanent

Pay: Php20, Php24,000.00 per month

Work Location: In person

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