Central Reservations

Comp Package:

• Basic Pay: 25,000
• Upfront Allowance: 3,000
• Performance Bonus: Up to 5,000

Job Overview:

We are looking for highly motivated and customer-centric Hotel Reservations Agents to join our growing BPO team. As a key player in delivering exceptional service to our hotel clients, you will assist guests with reservations, bookings, inquiries, and support regarding hotel services and amenities. This role involves providing top-tier service while maintaining a positive and professional attitude.

Key Responsibilities:

• Handle inbound or outbound calls with hotel guests and potential customers.
• Assist with hotel reservations, cancellations, and modifications in a timely manner.
• Provide accurate information on hotel rates, availability, policies, and promotions.
• Resolve guest concerns and inquiries regarding hotel services and booking-related issues.
• Ensure customer satisfaction by delivering efficient and effective solutions.
• Process booking requests, modifications, and cancellations following company policies.
• Maintain accurate records of all customer interactions using CRM tools and other company systems.

Qualifications:

• Senior High school graduate.
• At least 1 year experience in customer service, preferably in a hotel/reservation-related role in the BPO Industry
• Excellent verbal and written communication skills.
• Strong problem-solving and critical thinking abilities.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Experience with hotel reservation systems (e.g., Opera, Amadeus, etc.) is an advantage.
• Flexibility to work various shifts including nights, weekends, and holidays.

Job Type: Full-time

Pay: Php25, Php33,000.00 per month

Benefits:

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion

Work Location: In person