Customer Service Representative – Healthcare Technology

24 hours ago

Quezon City, National Capital Region, Philippines BruntWork Full time $30,000 - $60,000 per year

This is a remote position.

Schedule: Full-time (35+ hours per week) Monday to Friday 9am to 5pm EST

Client Timezone: Eastern Time (Ohio)

Client Overview: A growing healthcare technology company revolutionizing how developmental disability services are delivered through innovative paperless documentation systems. They're focused on making a real impact in the healthcare sector while maintaining a supportive, collaborative team environment where growth and learning are prioritized.

Job Description: You'll be the frontline hero helping healthcare providers transform their operations through cutting-edge software solutions. This isn't just a support role – you'll be a trusted advisor, trainer, and problem-solver who directly impacts how healthcare professionals serve individuals with developmental disabilities. You'll join a tight-knit team where your voice matters and your growth is supported through comprehensive mentorship and cross-training opportunities.

Responsibilities:

  • Support healthcare providers with technical questions and software implementation challenges
  • Conduct training sessions for new and existing customers on platform functionality
  • Lead comprehensive onboarding processes to ensure smooth customer transitions
  • Help healthcare teams understand and maximize system capabilities for better patient care
  • Cross-train and support other departments during varying workload periods
  • Shadow senior team members during initial weeks to master company processes
  • Troubleshoot technical issues and escalate complex problems appropriately
  • Maintain detailed records of customer interactions and feedback for continuous improvement

Requirements:

  • Previous customer service experience, preferably in healthcare, software, or technology industries
  • Strong communication skills with clear, professional English proficiency
  • Ability to learn complex software systems quickly and explain them simply to others
  • Experience with training, onboarding, or educational processes preferred
  • Comfortable working in fast-paced, multitask environments where priorities can shift
  • Reliable internet connection and dedicated workspace for remote work
  • Bonus if you have healthcare industry knowledge or experience with documentation systems
  • It helps if you're naturally patient and enjoy helping people solve problems

Why Join This Team?:

  • Comprehensive training program with senior team mentorship from day one
  • Multitask environment where you can develop diverse skills across departments
  • Long-term career growth opportunity with a company that invests in employee development
  • Make a meaningful impact in healthcare technology serving vulnerable populations
  • Flexible remote work arrangement with supportive team culture
  • Opportunity to become a subject matter expert in innovative healthcare solutions

Apply now. Start helping.

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