Cantonese Bilingual

Key Responsibilities:

• Communicate with customers in Cantonese via phone, email, chat to address inquiries, resolve issues, and provide assistance.
• Provide accurate and timely information regarding products, services, policies, and procedures.
• Assist customers with placing orders, processing returns, and navigating the company's website or online platform.
• Document customer interactions, transactions, and inquiries accurately and thoroughly in the company's CRM system.
• Collaborate with other team members and departments to resolve complex customer issues or escalate them as needed.
• Ensure high levels of customer satisfaction through proactive communication and problem resolution.
• Stay updated on product/service knowledge, company policies, and industry trends to effectively assist customers.
• Identify opportunities for process improvements and contribute to enhancing the overall customer experience.

Qualifications:

• Fluency in both Cantonese and English (spoken and written) is required.
• Previous experience in customer service, preferably in a call center or similar environment, is advantageous.
• Excellent communication skills with the ability to articulate information clearly and effectively.
• Strong interpersonal skills with a customer-focused mindset and a positive attitude.
• Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
• Proficiency in using computer systems, CRM software, and other relevant tools.
• Problem-solving abilities with a proactive approach to resolving customer issues.
• Flexibility to work in shifts, including evenings, weekends, and holidays as needed.

Education:

A high school diploma or equivalent is required. Additional education or certifications in customer service or related fields are a plus.

Job Type: Full-time

Pay: Up to Php90,000.00 per month

Experience:

• Cantonese CSR: 1 year (Required)

Language:

• English (Required)
• Cantonese (Required)

Work Location: In person