Xtn-A483813 | Senior Support Engineer

Make your next big career move by applying as KMC Solutions' next SENIOR SUPPORT ENGINEER

Tricentis empowers its customers to create top-notch, high-performance, and secure software, driving superior business outcomes. As the leading Continuous Testing platform in the industry, Tricentis revolutionizes software quality assurance. With agile test management and advanced test automation spanning over 150 technologies, Tricentis offers automated insights into software release risks, transforming quality assurance and testing into innovation catalysts. This leads to faster software delivery, enhanced cost efficiency, and reduced business risks.

Tricentis holds the unique distinction of being recognized as a "leader" by the top three analysts: Gartner, IDC, and Forrester (the "Triple Crown"). This recognition is a testament to our technical prowess, innovation, and a customer base that includes over 1500 Global 2000 companies.

As a Technical Support Engineer in Tricentis, you will provide information, advice and technical support to a variety of clients, both professional and amateur, about problems with software applications. They are highly trained within their specialist areas, and must be able to communicate technical information, clearly and concisely, to a wide range of internal and external clients.

The main responsibilities of a SENIOR SUPPORT ENGINEER include:

• Proactively manage high-level, complex, client service issues, researching and resolving issues quickly and efficiently
• Create technical documentation to serve as a knowledge base for handling support issues
• Ensure inquiries are responded to within established timeframes and support service levels are achieved
• Collaborate closely with development and service teams as well as key account management
• Shape the future of the product by reporting bugs and feature requests

To apply, you must be an expert on the following requirements:

• 3+ years experience in Technical Support/Test Analyst/QA or in a customer-facing role 
• Bachelor or Master of Science in Computer Science/Engineering or relevant experience 
• Familiarity in a programming language: C#, Java, Python, NodeJS, .NET, Ruby 
• Comfortable with networking concepts, load balancers, proxies, diagnostic, monitoring tools (Browser debugging, Sumologic, DataDog, Splunk, Wireshark, Cloudwatch) 
• Experience installing enterprise software applications on Windows/Linux/Docker/Kubernetes Familiarity with test frameworks (Junit, TestNG, Cucumber) and CI Tools (Jenkins, Bamboo) 
• Ability to administer, query, and configure databases like MSSQL, DB2, Oracle and MySQL 
• Comfortable conducting code-level analysis and debugging 
• Experience with software development methodologies (SDLC, agile, etc.) and supporting technologies (bug tracking, source control, change and configuration management, etc.) 
• Understanding of enterprise architecture, preferably in the context of high scale, clustered Java web applications 
• Excellent written, verbal, and listening skills to convey complex technical issues to appropriate audiences correctly for action or education 
• Proficiency in written communication, writing technical guides and collaborating with the technical writing team to update documentation
• Customer focused attitude with the ability to make sound decisions based on customer needs and product knowledge in a fast-paced environment
• Commitment to lifelong learning and personal development

It will also be favorable if you are knowledgeable in:

• Software development experience with a portfolio 
• Experience with SAP, Microfocus ALM 
• Familiarity with deploying and configuring applications inside AWS or Azure 
• Previous experience with Tricentis products

The successful candidate must submit the following pre-employment requirements:

• Scanned copy of valid NBI Clearance
• Accomplished Medical or PEME Slip (covered by KMC)
• 2x2 & Half body picture with white background
• Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth).
• Photocopy of 2 valid IDs – front & back (government-issued)
• Clear copy of your Birth Certificate (PSA or NSO)
• Accomplished HR Forms & Promissory Note (will be provided by KMC's Onboarding Team)

Click here to view the complete list of KMC's pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more