Associate Operations Manager with 20,000 Sign-On Bonus

2 weeks ago

Pasig, National Capital Region, Philippines Connext Full time ₱1,200,000 - ₱2,400,000 per year

Connext Global Solutions is a dedicated team of business process outsourcing experts and innovators, supporting world-class companies in industries such as Title and Escrow, Healthcare, Retail, Finance, and Technology.

We are currently looking for an
Associate Operations Manager
to work with Connext's client in the US.

What's in it for you?

  • Competitive compensation
  • 20,000 sign-on bonus
  • Quarterly Performance Based Bonus
  • Mid-Year Bonus
  • Annual Performance-based Salary Increase
  • Paid time off (including for probationary employees)
  • Health and life insurance effective on Day 1
  • Professional development and training
  • Employee assistance programs (EAP)
  • Company-sponsored events and activities
  • Volunteer and community service opportunities
  • Recreational amenities
  • Supportive and inclusive work culture

What is the job?

The
Associate Operations Manager
will work closely with the senior management team to ensure the efficient and effective delivery of services to our clients. This role involves overseeing day-to-day operations, managing staff, implementing process improvements, and contributing to the overall success of the organization.

Responsibilities:

  • Leads by example, supporting team members and team leaders to consistently achieve targets in quality, productivity, and client satisfaction.
  • Co-manages daily operations with the client, including attendance tracking, task performance, coaching, and problem troubleshooting.
  • Conducts regular team meetings and 1:1 sessions to align goals, address challenges, provide feedback, and continually increase employee engagement.
  • Joins regular client meetings to ensure all open items are tracked, monitored, and resolved
  • Analyzes team performance and workflow data to identify gaps and recommend process improvements.
  • Collaborates with the Connext leadership team and the client on staffing plans, tools, and operational enhancements.
  • Tracks key performance metrics, prepares reports, and provides actionable insights for operational decision-making, and updates executives in various forums.
  • Supports recruitment, onboarding, and training to ensure teams are fully staffed and team members are carefully selected and well-prepared for success.
  • Oversees quality assurance activities and ensures adherence to company policies and procedures.
  • Leads or contributes to special projects and initiatives with clear, measurable outcomes.

Qualifications:

  • At least one (1) year of experience in people management or leadership role in any industry.
  • Has managed a team of at least 10 team members.
  • Experience talking to and assisting customers or clients, whether they are individuals or representatives from another company (Business- to-business or business-to-consumer setting).
  • Must have stable employment history.

Work Condition:

  • Onsite at Ortigas, Pasig City (office across the Podium Mall)
  • Must be flexible with any shifts

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