Customer Advocate

2 days ago

Remote Philippines Apollo Full time $40,000 - $60,000 per year

Working at Apollo

We are a remote-first inclusive organization focused on operational excellence. Our way of working ensures clear expectations and an environment to do your best work with ample reward.

The Role

is looking for a high-performing, sales-driven Customer Advocate Representative who thrives in a fast-paced environment and has a passion for turning customer conversations into closed business. In this role, you'll play a key part in driving revenue and accelerating conversions through real-time chat interactions.

This is a dynamic opportunity for someone who is both a product expert and a strategic seller—someone who can deeply understand customer pain points, offer consultative solutions, and influence purchasing decisions during every touchpoint.

What You'll Do

  • Drive revenue through live chat by identifying buying signals, delivering persuasive product insights, and converting interest into sales.
  • Go above and beyond to ensure client satisfaction and success at all times.
  • Own the sales conversation from inbound inquiry to conversion, ensuring customers quickly realize the value of Apollo.
  • Proactively upsell and cross-sell relevant product features that match the customer's business goals.
  • Meet or exceed chat-to-close rate targets, monthly revenue quotas, and other performance KPIs.
  • Respond to inquiries within 30 seconds via chat and 4 hours via email, delivering speed and precision that drives customer confidence.
  • Capture and follow up on opportunities surfaced through support interactions, feature requests, and product updates.
  • Be the customer's internal advocate, collaborating with Product and Sales to reduce friction and improve experience.

Your Background

  • At least 1-2 years of experience working in a customer-facing role (support, sales, or similar), with a passion for helping people and guiding conversations.
  • Excellent English communication skills, both written and verbal.
  • Proven history of achieving top performance.
  • Organized, proactive, and comfortable juggling multiple conversations at once in a fast-paced environment.
  • Customer-centric, working to understand the questions that customers ask to help them resolve their business.
  • Clear and confident written communication skills, especially in live chat or email settings.
  • Adaptable with the ability to pick up new technologies, assess situations quickly, and find smarter ways to achieve goals.

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