Trainer - BPO/Call Center

2 days ago

Taguig, National Capital Region, Philippines Private Advertiser Full time

BASIC QUALIFICATIONS:

  • Must have at least 3 years of experience in a BPO/call center setting
  • At least a high school (old curriculum)/SHS graduate; a college degree is an advantage
  • Must be amenable to work onsite
  • Good communications
  • Can start ASAP (within December)

DUTIES & RESPONSIBILITIES:

  • Design, develop, and maintain training content and materials aligned with business, client, and operational requirements
  • Facilitate new hire training programs, including training needs analysis, coaching, and performance evaluations of trainees
  • Develop and deliver ongoing refresher and upskilling training to support continuous performance improvement
  • Create, maintain, and regularly update the knowledge base (KB) to ensure accuracy and relevance of information
  • Provide one-on-one coaching to agents to address performance gaps and reinforce best practices
  • Prepare and deliver reports on training activities, coaching sessions, key updates, and floor support observations
  • Collaborate closely with clients and internal stakeholders to develop new training programs or update existing content as needed

RECRUITMENT PROCESS:

  • Interview via MS Teams

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