Customer Service Representative | FULL ON-SITE | 1 VIRTUAL INTERVIEW | SHIFTING | START NOV 10
2 weeks ago
KEY RESPONSIBILITIES:
- Assist customers by providing information and resolving issues related to products and services.
- Create and update customer accounts and records.
- Address customer complaints by identifying the issue, explaining solutions, implementing fixes, and ensuring resolution.
- Respond to customer inquiries and service requests.
- Communicate clearly using customer-friendly language, avoiding technical jargon.
- Ask probing questions to understand and analyze customer concerns.
- Foster positive relationships with customers.
- Provide realistic timelines for issue resolution.
- Show accountability by acknowledging and owning customer concerns.
QUALIFICATIONS:
- At least HS Graduate
- At least 6 months of experience in BPO industry as CSR
- Good communication skills
- HMO since day 1 + 2 FREE Dependents
APPLICATION PROCESS:
- 1 Virtual Interview Process - if passed, JOB OFFER right away.
LOCATION:
- CEBU BUSINESS PARK RIGHT ACROSS AYALA TERRACES
WORK SET-UP:
- FULL ON-SITE (WFH IF NECESSARY) | COMPANY ASSET PROVIDED
- SHIFTING SCHEDULE
START ASAP NOVEMBER 10, 2025 You can also send your cv here:
Job Type: Full-time
Pay: Php20, Php25,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Paid training
- Work from home
Work Location: In person
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