Client Service Supervisor

7 days ago

Gapan City, Philippines Radiowealth Finance Company Full time

Job Description:

  • Responsible for the achievement of new customer acquisition through online platforms and telemarketing, drives client retention efforts and walk-in customer conversions.
  • Conducts regular customer relationship management activities such as product orientation, query handling, complaints and issues resolution.
  • Conducts regular collections management activities by Ageing Review and ensuring SMS reminders/call outs and submitting list of accounts with more than 31 days payment due for Field Collections.
  • Responsible for ensuring proper and timely recording of transactions into the system as well as preparation and submission of required reports in accordance with the prescribed policies and procedures.

Duties and Responsibilities:

Booking:

  • Responsible for the overall achievement of assigned booking targets through new client acquisition via online channels. Responsible for administering activities related to client retention measured by Retention/Churn measures. Achieves target on walk-in conversions.

Client Relations:

  • Ensures clients and agents are given timely loans update feedback in compliance TAT standards.
  • Satisfactorily answers customer queries on product loan information.
  • Addresses customer complaints and executes issues resolutions.
  • Performs "welcome calls" to newly released loans and ensure that IPG discussions were done correctly.

Credit Evaluation and Documentation:

  • Reviews, evaluates, validates and verifies Call Outs made by the CSR.
  • Ensures timely and accurate encoding of loan application into the System.
  • Checks that the loan application is properly filled out and accomplished and all the requirements are complete.
  • Validates all documents submitted for approval and ensures registration and encumbrance in favor of Radiowealth Finance Company.
  • Reviews and monitors expiry date of insurance policies and ensures their renewal.

Collections Management:

  • Prepare a shortlist of accounts for SMS Reminder and Call Outs to be used by the CSR.
  • Validates payment made through online platforms and ensure achievement of Online/Third Party Payment Channel Targets
  • Provides list of accounts 1-30 days for Call Out by the CSR.
  • Provides list of accounts that turn 31 days to the CCI for Field Collection/Visitation.

Administration:

  • Performs functions related to Cashiering in relation to cash and fund management, billing and on time payment of rents and utilities.
  • Receives cash or check collections made by the CCI and signs the last Official Receipt (OR) issued during the day.
  • Issues Official Receipt (OR) for office paying customers/clients and ensures that all collections during the day (cash and checks) are intact and deposited in the bank and encoded in the System.
  • Prepares Daily Cash Collection Report (DCCR).
  • Ensures that Operations Date is updated daily and Day End Checklist is completed.
  • Handles maintenance of accounts to include review of accounts for collection and collation of results.
  • Monitors promissory notes and payment arrangements ensuring compliance in the maintenance of accounts.
  • Monitors and provides feedback on status of Post-Dated Checks and Returned Check Notice (RCN).
  • Monitors and controls the branch petty cash fund including replenishment and liquidation

Qualifications:

  • Candidate must possess at least Bachelor's Degree in any field of study
  • Experience in loan product selling or equivalent is an advantage
  • At least 1 years of relative Customer Service experience
  • Required Skills: Selling, Communication, Computer Literate, Leadership and Analytical

Job Types: Full-time, Permanent, Fresh graduate

Work Location: In person

  • Customer Service Supervisor

    20 hours ago

    Antipolo City, Philippines JoyRide Superapp Full time

    We are looking for an experienced Customer Service Supervisor. The candidate should have a proven track record of overseeing daily operations, leading a team to meet performance targets, and enhancing the customer experience. This role requires excellent organizational skills, the ability to manage and optimize workflows, and a commitment to continuous...

  • Client Services Director

    2 weeks ago

    Paranaque City, Calabarzon, Philippines IBEX Global Full time

    OverviewThe Client Services Director will serve as the primary point of contact for the Client and is responsible for the successful operation of all programs.ResponsibilitiesThe Director of Client Services will be involved in the planning, developing and managing of client projects – typically several at once. Will be in charge of determining a...

  • Client Service Associate

    1 day ago

    Makati City, Philippines Metacom Solutions Inc Full time

    Job Description We are looking for a dedicated and customer-focused Client Service Associate to join our team. In this role, you will be responsible for assisting clients with inquiries, providing product or service information, resolving concerns, and ensuring an excellent customer experience. Key Responsibilities: Handle client inquiries through phone,...

  • Client Service Director

    7 days ago

    Makati City, National Capital Region, Philippines Truelogic, Inc. Full time

    Client Service DirectorTruelogic, Inc. – Makati City, Metro Manila Location: Ayala Avenue, MakatiWork Setup: OnsiteSchedule: Day shift, Monday to FridaySalary: Competitive, Senior Leadership RoleAbout the RoleWe're looking for a highly strategic and influential Client Service Director (CSD) who will lead the overall retention, performance, and growth of...

  • Client Services Administrator

    7 days ago

    Quezon City, National Capital Region, Philippines Teamified Full time

    About the clientOur client is an Asana Solutions Partner and the Authorised Solution Centre for PaperCut in Australia and New Zealand. We help clients and resellers deliver seamless implementations and ongoing success with both Asana and PaperCut solutions.We operate in a complex, channel-based environment - supporting resellers, end-customers, and internal...

  • Branch Manager

    1 week ago

    Gapan, Philippines RCBC Full time

    How You Will Contribute: Market and cross‑sell various products and services of the Bank and YGC partners. Grow customer base through internal orummen external sales initiatives. Cultivate meaningful relationships with clients and timely servicing of their financial needs. What RCBC Can Offer You: Keep your skills relevant, and grow with the Bank. Work...

  • Client Success Manager

    1 day ago

    Iloilo City, Philippines WHR Global Consulting Full time

    Position Title: Client Success Manager Location: Ilo-ilo City Schedule: Night Shift Salary: PHP 60,000+ We are seeking a proactive and client-focused Client Success Manager to join our team. The ideal candidate will oversee client relationships, ensure campaign success, and act as the key liaison between our company and clients. This role requires someone...

  • Site Acquisition Supervisor

    6 days ago

    Trece Martires City A, Philippines R.A Aguilar Construction Services Corp. Full time

    R.A. AGUILAR CONSTRUCTION SERVICES CORPORATIONHIRING:SAQ SUPERVISORLOCATION: TRECE MARTIRES CITY, CAVITESALARY OFFERED: 25,000 AND 5,000 ALLOWANCE MONTHLYQUALIFICATIONCOLLEGE GRADUATE, MAJOR IN BUSINESS ADMINISTRATION OR ENGINEERING.MUST HAVE ATLEAST 2 YEARS EXPERIENCE AS A SAQ SUPERVISOR IN TELECOM FIELD.GOOD COMMUNICATION, INTER-PERSONALITY AND LEADERSHIP...

  • Supervisor, Workforce Management

    7 days ago

    Bacolod City, Western Visayas, Philippines Ubiquity Full time

    We're hiring.TheWorkforce Supervisorensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions to mitigate events that impact...

  • Service Delivery Specialist

    7 days ago

    Paranaque City, Calabarzon, Philippines Multisys Technologies Corporation Full time

    The Service Delivery Specialist is responsible for supporting the effective execution, monitoring, and improvement of service delivery operations across assigned projects. The role works closely with Service Delivery Supervisors, R&D, L1 Support, and other cross-functional teams to ensure smooth project coordination, timely issue resolution, and high-quality...